Eastry Village News

This page last updated: 10 January, 2020 14:04:12

Doorstep Crime – Loft insulation

Want to report a doorstep criminal


We have had reports of doorstep criminals targeting residents in the Ashford area for loft insulation work.

What happens

  • Residents are cold-called
  • The doorstep criminal claims to be from the Council
  • The resident is offered a ‘free’ survey for loft insulation
  • Once a price is mentioned by the criminal they then use pressure tactics including telling the resident their property value will decrease if they do not have the work done

What to do

  • NEVER agree to work from someone who knocks on your door uninvited
  • Don't allow anyone to pressure you into having work done
  • If you ask them to leave and they don't, contact the police on 999
  • Use reputable traders who are members of the KCC Trading Standards approved trader scheme, run in partnership with Checkatrade
  • Get a minimum of 3 quotes in writing
Please warn vulnerable family members, friends and neighbours.

If you loft needs insulation you may be eligible for funding check the Warm Homes scheme


Help us prevent vulnerable people from becoming victims of doorstep crime and financial abuse. Watch the video and learn to spot the signs of doorstep crime and financial abuse. Please help to protect your family members, neighbours and friends.

We know doorstep criminals tell us our roof tiles are loose, our chimney stacks are dangerous, our trees are diseased and our driveways need jet washing.

Help keep your community safe. Report doorstep criminals as soon as you see them or tell your local Community Warden or Police Officer.

Even if you're not sure if they are a criminal tell us anyway, we want to know.

Report it

Please click on the image below for the full proposal:

Please click on the image below:

Postcode Lottery Scam


Kent Police have received reports of a new scam involving fraudsters purporting to represent the People’s Post Code Lottery. This has involved a call to an individual from the fraudster stating the recipient has won a large amount of money on the lottery and asks for personal and bank details to enable the transfer of the winnings. This has come to the Police's attention when calls have been received by people who have never entered this lottery.

Please stay vigilant.

Volunteer and Neighbourhood Watch Liaison Officer

South East Kent Police

HMRC phone scam

We have once again received reports of a resident being called by criminals claiming to be from HMRC (Her Majesty’s Customs and Excise) and saying the resident is about to be taken to court for tax offences.

How it works: 

  • You receive a telephone call or an automated call from someone saying they are from HMRC
  • You are told HMRC is filing a lawsuit against you
  • You must press 1 on your handset to make a payment to stop the court action

What to do:

  • Do not respond to the call, do not press 1, hang up
  • Report the scam to Action Fraud 0300 123 2040 or online
    To help HMRC investigations you should report full details of the scam by email to: phishing@hmrc.gov.uk, including the:
    • date of the call
    • phone number used
    • content of the call
For more examples of HMRC related scams click here.


Report it

Kent residents warned over bogus Police calls

We have received a warning that residents in a nearby area have been called by a criminal saying they were calling from Kent Police and KCC Trading Standards

Want to report a doorstep criminal



  • You receive a call from someone saying they are the Police
  • You are told KCC Trading Standards carried out a raid on a nearby premise
  • You are told a Trading Standards Officer will visit to take your statement

What to do: 

Check their identity and verify by calling:

  • Kent Police on 101
  • KCC Trading Standards on 03000 41 41 41
  • If you feel threatened or in danger call 999

REMEMBER the Police and Trading Standards will never ask you for money

Want to report a doorstep criminal


Click image below for larger copy for printing

Police and Crime Commissioner Part-Time Vacancies

The Office of the Police and Crime Commissioner is looking to fill vacancies on two scrutiny panels which the Police and Crime Commissioner is involved in administering.  Both roles are ideally suited to people with professional experience who are able and willing to attend occasional meetings.

The vacancies are:

  • Joint Audit Committee Member – closing date Thursday 5th December 2019


  • Independent Members to sit on Police Gross Misconduct Hearings – closing date Thursday 12th December 2019.


Details of both vacancies, and application forms, are available at www.kent-pcc.gov.uk/vacancies


Fake text messages targeting parents

Action Fraud and others are reporting a scam by text where criminals are sending out distressing messages.
How this scam works:

  • Victims receive a text message from a loved-one which says they are in hospital
  • The only way that they can make contact is via text message
  • Victims are asked to purchase mobile phone top-up codes and text it to the criminal
  • Once the criminals have the code, they can get the cash credited to their own mobile phone account.

Protect yourself:

  • These messages can evolve into more elaborate scenarios and play on your emotions and get you to react quickly without thinking.
  • If you receive one of these text messages, don't send any codes or money, delete it and report it to Action Fraud. 
  • If a family member was hospitalised, they would never be forced to use a mobile phone that required credit to activate it.  
Visit Action Fraud for more information on this scam

Please warn family members, friends and neighbours.

Report it

Doorstep Crime – Roof repairs and Asbestos removal


We have had reports of 2 male doorstep criminals targeting residents in Herne Bay area advertising roof repairs and asbestos removal

What happens

  • Residents are cold-called and quoted a price for the work
  • The price increases
  • Further money is demanded
  • The criminals drive the resident to the bank to withdraw cash

What to do

  • NEVER agree to work from someone who knocks on your door uninvited
  • Don't allow anyone to pressure you into having work done
  • If you ask them to leave and they don't, contact the police on 999
  • Use reputable traders who are members of the KCC Trading Standards approved trader scheme, run in partnership with Checkatrade
  • Get a minimum of 3 quotes in writing

Please warn vulnerable family members, friends and neighbours.

Help us prevent vulnerable people from becoming victims of doorstep crime and financial abuse. Watch the video and learn to spot the signs of doorstep crime and financial abuse. Please help to protect your family members, neighbours and friends.


We know doorstep criminals tell us our roof tiles are loose, our chimney stacks are dangerous, our trees are diseased and our driveways need jet washing.

Help keep your community safe. Report doorstep criminals as soon as you see them or tell your local Community Warden or Police Officer.

Even if you're not sure if they are a criminal tell us anyway, we want to know.

Report it


Lottery Scams 

We have received reports of Kent residents being targeted by lottery scams.
How this scam works:

  • The victim receives a letter saying they have won a lottery
  • The criminals ask for bank account details to pay in the winnings or
  • Ask for payment of a processing fee
  • The criminals use realistic sounding names of people and recognised brands

Protect yourself:

  • You cannot win a lottery unless you have entered.
  • Legitimate lotteries don't ask you to pay taxes, custom fees, insurance shipping or handling fees before you can receive your 'winnings'.
  • Scammers often ask their targets to send money upfront to them by money transfer.
  • Never give out personal information or financial information in response to a cold call whether in person, via telephone or social media.
  • If you have already been contacted by these scammers report it to Action Fraud. The information you give to Action Fraud can help track down the criminals.
If you have lost money to the scammers, contact Kent Police by calling 101

Please warn family members, friends and neighbours.

Report it

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer helpline
on 03454 04 05 06
Monday to Friday from 9am to 5pm.


Amazon Scam Alert

We have received reports from Kent residents relating to the following Amazon scams:

Amazon Prime subscription scam
“An automated phone call to her landline advised Mrs Wallace that her Amazon Prime subscription was going to be renewed and if she did not want to renew, she should press one.” Read this BBC article on how a resident in Northern Ireland lost her savings to this scam

Amazon ‘brushing’ scam
“At first glance, receiving packages you haven’t paid for might seem like a great problem to have. But it’s likely to be a new scam known as ‘brushing’.”
Read this article on Which? website explaining how this scam works

Check the Amazon website to find out more and information on how to protect yourself from Amazon scams

Please warn family members, friends and neighbours.

Report it

Thomas Cook Refund Scam

We have received reports of scams targeting those who have booked Thomas Cook holidays.
How It Works

  • Emails, texts, phone calls or messages/posts on social media are sent
  • The fraudster claims to be either from the Official Receiver, Thomas Cook itself or a legal firm
  • They offer refunds and/or compensation
  • The criminals request details of your bank account or ask you to click on a link in an email
  • They may request an upfront fee for handling compensation claims

What to do

  • Only Thomas Cook customers who are currently abroad – or who have booked future holidays or travel – should expect to be contacted
  • Either by the CAA (Civil Aviation Authority) or one of the two firms appointed as Special Managers: AlixPartners UK LLP or KPMG LLP
  • Always check you are being contacted by the genuine company
  • For advice visit UK European Consumer Center
  • Or contact the CAA on their designated helpline 0300 303 2800
  • If you have already given your details to these criminals notify your bank immediately and contact Kent Police on 101.
If you're waiting to claim a refund you can only do this from Monday, September 30 when the Civil Aviation Authority has its service set up.

If you’re a Thomas Cook customer and you’re stuck abroad or want to get your money back, get help here:



Students warned of money mule dangers

Action Fraud and Barclays bank are warning all students of the dangers of becoming a money mule.

The number of under-21s being recruited by criminals to launder money has nearly doubled in the past two years according to new figures from Barclays. Most victims become money mules unknowingly, as criminals take advantage of university students’ financial worries. 

Nearly three-quarters of university students don't realise they could face jail time for acting as a money mule

  • Students are approached on social media with fake job offers
  • The student is asked for their bank account details
  • Their bank account is then used to ‘launder’ the criminals illicit money
  • Then the money is transferred to another account so the money is now ‘clean’
  • In return the student keeps a small percentage


  • Do not give away any bank account details unless you know and trust them
  • Be cautious of unsolicited offers of easy money
  • Talk to someone you trust about any concerns
  • Take the time to think
Remember, if it seems too good to be true, it probably is!

Read more here.

What is a money mule?

To find what a money mule is, watch this short film from Financial Fraud Action.
(Please note neither KCC or EPC are not responsible for the content on external sites)

Security Scam Alert

We have received reports of a scam targeting Kent residents with offers of security checks and security alarms.

How this scam works:

  • The criminal cold calls by telephone
  • They may say they are calling to let you know about a crime awareness campaign running in your area. 
  • They offer a security check of your home and to fit a security alarm
  • They claim to be working for the Council security team.
  • In one incident when the resident said another adult lived at the property the criminal hung up

Protect yourself:

  • Do not respond to cold callers
  • Never agree to work from cold a caller
  • Follow the Kent Police 3 Step Protect advice to keep your home safe
  • If you require home security use reputable traders who are members of the KCC Trading Standards approved trader scheme, run in partnership with Checkatrade
  • Get a minimum of 3 quotes in writing 
Please warn family members, friends and neighbours.


Report it

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer helpline on 03454 04 05 06
Monday to Friday from 9am to 5pm.

National Highways & Transport Network - Public Satisfaction Surveys

This year, for the second year, Kent County Council is taking part in the NHT Public Satisfaction Survey on highways and transport services. Whilst the main survey is being carried out by Ipsos MORI, who will be sending forms to a representative sample of households, we have also opted to take part in six web-based surveys on specific issues:

  • Highway maintenance
  • Accessibility
  • Walking and cycling
  • Public transport
  • Road safety
  • Tackling congestion


These surveys are publicly available online, and may be accessed via our website using this link:




The greater the take-up of the surveys, the more useful they will be in helping us to understand the priorities and concerns of people who live or work in Kent, so please feel welcome to complete any of the surveys which interest you.


We Are Consulting on Proposed Changes to Our Timetable

This week we have launched a consultation on our December 2019 timetable proposals. 

Quicker journeys on Highspeed services

Our proposed changes will make many journeys on Britain's only Highspeed rail network even quicker. With quicker services between Ashford and Canterbury West in both directions and quicker services from Ramsgate and Margate. 

Quicker journeys on Mainline services

Our proposals will also make journeys on many of our Mainline services quicker, building on the progress we made in shorten journey times in the May timetable revision. Passengers using a number of services to and from London Charing Cross and Victoria are in line to benefit from further reductions in journey time. 

Increased boarding time to improve reliability

A limited number of stations will see a small increase in calling time at one or several of their station stops, to accommodate extra time needed for boarding from continuing growth in usage. All passengers will benefit from increased reliability, with an anticipated reduction in delays as a result of this change.

Submit your views

Full proposals are included in our December 2019 Timetable Consultation Document - attached to this newsletter.

You can submit your views via our online feedback form

The consultation closes on 9th September. 


December 2019 Timetable Consultation document  Download

TV licence refund scam - be alert!

There has recently been a large increase in reports from Kent residents receiving a TV Licensing phishing scam. Fraudsters are continuing to send out fake TV Licence refund emails that lead to convincing looking cloned websites in a bid to steal your bank account details.

TV Licensing’s tips for spotting a scam email 

  • Check the email contains your name
  • Check the email address carefully for spelling
  • Check the content for spelling and grammar
  • Check the links go to the real TV Licensing website
TV Licensing offers more detailed information on scam emails here 


Protect Yourself

  • Never answer unsolicited emails. 
  • Don't assume a phone call or email is authentic.  
  • Always question unsolicited requests for your personal or financial information
TV Licensing will never email you unprompted to ask for bank/personal details or tell you about a refund.


What To Do If You’ve Fallen Victim

  • Let your bank know as soon as possible and monitor your accounts for unusual activity.
  • If you have lost money to the scammers, contact Kent Police by calling 101
You can also report it to Action Fraud. The information you give to Action Fraud can help track down the scammer.


Report it

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer helpline on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Drivers Targeted with Fake Fines

Action Fraud has received an increase in reports of elderly drivers becoming victims of fake fines. 

What happens:

  • The victim is targeted by a criminal impersonating a police officer or traffic warden while parked in a car.
  • The victim is told they have parked illegally or broken a speed limit and that a photo has been taken of their car as "evidence". 
  • They are told to pay a small upfront fee immediately or face a substantial penalty fine. 
  • They are directed to a (previously tampered with) parking payment machine.

The criminal shoulder surfs the victim as they enter their pin and the machine retains the victim's card.

What to do: 

  • If it is a council car park and you are suspicious about a fine, do not pay it until you have verified with your local council. If it is a private car park check with the company 
  • Always shield your PIN from view and never share your PIN with anyone.
  • If your bank card is retained by the machine, contact your bank immediately to inform them.
  • If you have been a victim of this type of crime call Kent Police on 101 to report.


Report it

Spot the signs of financial abuse

Be alert to signs that someone you know has fallen prey to financial abuse. Anyone can be a target, but criminals will often target people when they are most vulnerable.

Watch the video below to see how victims are targeted. If you have concerns about a neighbour, family member, friend, patient, client or someone you visit, click here to learn about the questions to ask and how to report the crime. 

We know doorstep criminals tell us our roof tiles are loose, our chimney stacks are dangerous, our trees are diseased and our driveways need jet washing.

Help keep your community safe. Report doorstep criminals as soon as you see them or tell your local Community Warden or Police Officer.

Even if you're not sure if they are a criminal tell us anyway, we want to know.

Report it


Office of the Kent Police & Crime Commissioner: Volunteer Scheme - deadline 1 July

The Office of the Police & Crime Commissioner (PCC) is looking for volunteers (Independent Custody Visitors – ICVs) across Kent to visit Custody suites to check on the welfare and conditions of those held in police cells and report back to the PCC. This can be as often as once a month. In addition, ICVs attend training sessions, between two and four panel meetings a year, and an Annual General Meeting. The time commitment required is around three to five hours a month and all ICVs are asked to carry out at least one night-time visit a year (between 10pm and 6am).

The PCC’s recruitment drive closes on 1st July.

More information about ICVs, and the application form, can be found here:


Office of the Kent Police & Crime Commissioner,

Kent Police Headquarters, Sutton Road, Maidstone, Kent ME15 9BZ

Office telephone: 01622 677055

Email: contactyourpcc@pcc.kent.pnn.police.uk

 Website: www.kent-pcc.gov.uk

South Eastern to Introduce Delay Repay 15

Compensation for delays of 15 minutes

We are today announcing the roll-out of 15-minute Delay Repay compensation, as part of a suite of passenger-focused improvements which will be introduced for Southeastern passengers by Autumn. 

‘Delay Repay 15’ will mean passengers delayed by 15 minutes or more will receive money back to compensate them for the inconvenience, where currently compensation applies for delays over 30 minutes

David Statham, Southeastern's Managing Director, said:

“I don’t want any of our passengers to be delayed, but if they are it’s really important that we compensate them properly.That’s why I’m delighted to announce these improvements to Delay Repay, which will make a real difference for people who experience shorter delays of between 15 and 30 minutes."

A quicker, simpler way of claiming

As part of our longstanding commitment to making the process of claiming compensation quicker and easier. We will very shortly be launching a website upgrade that will cut the number of steps needed to complete the online form, by using information on previous claims and regular journeys.

New 'Best Fare Finder' launched on Southeastern website

We will also be making enhancements to our Key Smartcard, with single and return tickets available to purchase online for the first time. And a new ‘Best Fare Finder’ will be launched on the Southeastern website to help passengers get the best value tickets for their journey and provide reassurance about their choice of fare.

Franchise extension confirmed

These improvements are part of a short-term extension to the current Southeastern franchise, which has been agreed following the announcement by the Secretary of State for Transport on 10 April. Southeastern will continue to operate services until 10 November 2019, with an option to extend to 1 April 2020, allowing the Government more time to review and award a winner for the next South Eastern franchise.


Courier Fraud, Bogus Police and Bank Officials Alert

What you need to know

Individuals have been receiving phone calls from people claiming to be a police officer or banking official

The suspect will say either:

  • There has been fraudulent activity at the victims’ bank and the staff at the bank are involved, the victim is then asked to withdraw money to either keep it safe or assist the police with their investigation
  • A business such as a jewellers or currency exchange is fraudulent and they require the victims’ assistance to help secure evidence by purchasing jewellery or exchange a large amount of currency to hand over to the police
  • The victims’ card has been compromised and used to purchase goods by a suspect, the victim is requested to withdraw their money to keep it safe or hand over their bank card to the police

What you need to do

Your bank or the police will never:

Occasionally the victim will be told to dial a non-emergency extension of ‘161’ to receive confirmation of the individual’s bogus identity, the bogus official will advise the victim to lie about the reason for the withdrawal or purchase if challenged by staff, as the staff member is involved in the fraud
A courier attends the victim’s home address to collect the goods the same day Often the victim is given a code word for the courier as a way of authentication

  • Phone and ask you for your PIN or full banking password
  • Ask you to withdraw money to hand over to them for safe-keeping
  • Ask you to transfer money out of your account
  • Send someone to your home to collect cash, PINs, cards to cheque books

Holiday Scam Warning

More than 5,000 people were victims of holiday booking fraud last year, their total losses amounting to seven million pounds. Airline and online accommodation were the main targets (see ABTA report)

How it works

  • A Kent family booked a villa in Mallorca with a company that also arranged transfers.
  • Alarm bells rang when no transfer driver was waiting for them at Palma airport.
  • They eventually took a taxi to "their" villa to find out that the property owner did not rent out his home and had no knowledge of their "booking". 
  • The family eventually found another villa to rent but were now £8000 out of pocket.
The family's bank is trying to retrieve the money from the fraudster’s Spanish bank based in Madrid but there is no guarantee of success.

To help protect yourself:

  • Check customer reviews - review and research thoroughly.
  • Look out for companies that are members of professional bodies such as ABTA. 
  • Be wary of paying a private individual by bank transfer.
  • Paying by credit card will offer you much more protection from fraud.
  • Trust your instincts, don't get rushed into making impulsive decisions.
Visit Get Safe Online for more holiday advice 


Report it


Kent County Council is currently running a campaign in the Folkestone area in the Tesco Bags for Life to help protect vulnerable people from telephone scammers by installing a TrueCall phone blocker at their home. Please support our project if you can.

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Telephone Scammers Alert

We have received reports of telephone scammers once again targeting people in Kent with the threat of a lawsuit and arrest warrant if the resident did not pay the scammers.

Don't worry, this is a scam
Phone scams are a common way for criminals to con people out of money using various tricks to get your personal or financial information. 

What to do:

  • Hang up and don't return their calls.
  • NEVER disclose any personal information such as bank details or date of birth, no matter who the person claims to be.
If you have already given money to scammers, contact Kent Police by calling 101 and you can also report it to Action Fraud. The information you give to Action Fraud can help track down the scammer.


Report it

Eastry Parish Council Vacancies

Following the recent Parish Council elections there remains three vacant seats on Eastry Parish Council.  

·          Do you want to serve your Community? 

·         Do you have time or expertise which could benefit your Community? 

·         Do you want to make a difference to all those around you?

·         Are you concerned about your local area?

·         Do you want to represent the views of local people?  

If you would like to make a difference, and be involved in shaping the future of your local Community, why not step forward and apply to become an Eastry Parish Councillor? 

Eastry Parish Council meet 11 times a year, normally on the first Monday of the Month (accept in May, when it’s the 2nd Monday).  If you are interested please email the Clerk to the Parish Council on clerk@eastrypc.co.uk for an application form and eligibility form. Or you can download these from the Parish Council website:

In Microsoft Word format here

In Adobe Acrobat format here 

To qualify to become a Parish Councillor a person must *be a British subject over 18 years old *be listed on the current electoral role *live in Eastry, or within 3 miles of its boundary, or occupy as owner/tenant any land/premises therein or have a principal place of work within the Parish *must not be disqualified from holding office as a Councillor.


Roofing Doorstep Criminals Targeting Kent Residents

Please be aware! We have received several reports from elderly residents across Kent reporting doorstep criminals cold calling for roofing work. 

What happened:

  • The criminals are pressuring residents into having work done on their roof by claiming urgent repairs need to be carried out.
  • The work is often not needed at all.  
  • In one case the resident was quoted £14,000 for the work which was reduced to £5000 when the resident said they couldn't pay the higher amount. 
The resident was told to pay the £5000 in cash and the criminals drove the resident to the bank to withdraw money. 

What to do: 
Reputable traders and contractors do not cold-call for business and they will NEVER ask you to go to the bank or cash point. 

  • ALWAYS refuse on the spot repairs.
  • Don't allow anyone to pressure you into having work done. If you ask them to leave and they don't, contact the police on 999.
  • Use reputable traders who are members of the KCC Trading Standards approved trader scheme, run in partnership with Checkatrade
  • Ask for quotes in writing and check that the tradesperson is from the company they claim to be from. 
Warn vulnerable family members, friends and neighbours.

If you feel afraid or threatened by a doorstep caller, phone 999. 

Please report any suspicious doorstep callers to us.


Report it

What to do if you witness a crime



Tenancy Deposit Scam Alert

Action Fraud has received several reports where fraudsters are claiming to be landlords of properties offered for rent online.

How it works

  • Prior to viewing a property, the criminal requests that the individual pays a deposit. 
  • After the victim pays the money, the scammer sends a bogus email purporting to be from a Tenancy Deposit Scheme confirming they have received their deposit.
  • This email is false! The money was sent directly to the criminals' account. 
  • The victim is left out of pocket and without the home they thought they were renting. 

What You Need To Do

  • Always make sure you have viewed the property with an agent or landlord before agreeing to rent a property.
  • Don’t be rushed or pressured into making a decision.
  • Only transfer funds when you’re satisfied a genuine property, safety certificates and valid contract are in place.
  • Only pay for goods or service by bank transfer if you know and trust the person. Payments via bank transfer offer you no protection if you become a victim of fraud.
Before you pay a deposit check it is one of the government-backed Tenancy Deposit Schemes https://www.gov.uk/tenancy-deposit-protection


Report it

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Lonely Hearts Romance Fraudster Alert


Lonely Hearts Romance Fraudster Alert

The NFIB have become aware of techniques used by romance fraudsters against people using dating sites. Not only will they steal your heart they will steal your money and your identification. 

When you think you’ve met the perfect partner through an online dating website or app, but the other person is using a fake profile to form a relationship with you. They’re using the site to gain your trust and ask you for money or enough personal information to steal your identity. 

A dating fraudster, previously involved in deceiving people that wanted a friendship explained how they would create fake accounts with social media platforms so that their details matched and could be searched. By appearing to be a real person their fake persona could be corroborated by prospective partners searching their background and believe them to be genuine. The fraudster said:

“People like to live in fairy tales to say it won’t happen to me. I make sure all my conversations are bespoke. I will show insecurity myself about trusting people and this helps allude to them that I’m genuine.”

The fraudster will also utilise as many accessible online research tools to explore people’s information for their own personal gain or sell onwards. The fraudster elaborated and explained:

“I use various online directories to find out about the person. Once I have enough, I use it to milk everything I can using their details or sell them on to other fraudsters via the dark web”

When asked how people could check if a person is real. The romance fraudster offered advice for others searching for a relationship. They told us that after you see a picture of them: 

“Ask for them to send you another photo of themselves posing with their thumbs up or waving. It’s like a form of 2 factor authentication and makes it hard to do if it’s not an original picture”

What you need to do

· Avoid sharing too many personal details when on online dating profiles. Revealing your full name, date of birth, or full home address may lead to your identity being stolen.

· Never respond to any requests to send money, or have money transferred into your account by someone you don’t know and trust. These types of requests should always raise a red flag. If something feels wrong then it is usually right to question it.

· Pick a reputable dating website or app, and use the built-in messaging service.
Fraudsters want to quickly switch to social media or texting so there’s no evidence of them asking you for money.

Message Sent By
Action Fraud (Action Fraud, Administrator, National)

Kent Teenagers Launch Podcast for 'Time to Talk' Day

Teenagers in Gravesend are launching a new podcast this week for ‘Time To Talk’ Day – the national campaign encouraging conversation around mental health.

Called ‘Thrive’, the podcast will be available to listen to online from the morning of Thursday 7 February and hopes to show others that they are not alone and that support is on hand with conversations that are energetic, insightful, poignant and funny.

Four young people, aged 15 to 19-years-old, host and feature in the show, talking about everything from what it is to be a young person in 2019, including the daily pressures they face, school and careers, social media, bullying, friendships and stress. The podcast aims to break down barriers and discuss subjects they might never talk about openly.

Mason aged 16, Princess aged 18 and 15-year-olds Emma and Jamal, who are all from Gravesham, have now recorded three episodes of the show together, with the aim to release one a month. Mason said: “We regularly discuss a range of different issues that affect young people when we meet at The Grand, so it seemed a natural fit to put it online as a podcast. We cover some difficult topics but we laugh a lot too. We want to normalise those awkward and embarrassing conversations which many of us may feel shy to approach, and hopefully help to break down the stigma surrounding these issues.”

The Grand Healthy Living Centre in Gravesend has assisted the young podcasters to produce the show, working with locally based media professionals who will teach the group the technical skills needed to record and edit the discussions. The long-term goal is that the group will run every element of the production.

Youth workers at The Grand have conversations with young people every day about the challenges they are facing. The new podcast allows every young person in the borough to hear from their friends and their peers, to get advice, hear opinions and know that support is on hand from the youth team in the borough.

Jackie Coupar, Youth Work Manager at The Grand, said: “We want to reach any young person who feels isolated, is struggling with life or just wants to hear the views of their friends and peers. It deals with the real things kids are facing these days. It’s frank, it’s funny, it’s refreshing and importantly, it lets our young people know that there are services available locally to help them.

“We work face-to-face with hundreds of young people, but we know there are thousands more in Gravesham who don’t access the advice on offer. Having a podcast means that anyone can listen at any time of day - in the privacy of their own home or on the bus to school.”

The Grand’s youth service, called Gifted Young Generation, offers young people a peer-to-peer support group, a professional counselling service as well as a wide range of creative workshops, which see young people grow in confidence, learn new skills and make new friends. Thrive podcast is available to listen to online at: https://anchor.fm/thegrand  

KCC Deputy Director for Public health, Allison Duggal said: “We know that talking and sharing feelings and thoughts help. It can also be the first step to accessing professional support if it is needed. At the same time, we know that talking and sharing is hard so we have provided lots of useful information, videos, access to training and information on services on the Kent Resilience Hub at www.headstartkent.org.uk

“These resources help young people, parents, carers and workers start that conversation by recognising all the strengths in a young person’s life which are contributing to their resilience, their wellbeing and are helping them to cope and thrive even when things are tough.”

KCC commissions community mental health support services for adults through Live Well Kent which is run by charities Porchlight and Shaw Trust. More information can be found at www.livewellkent.org.uk

It is also reminding residents of its ‘Release the Pressure’ helpline this Time to Talk day – call free on 0800 107 0160 where support is available from trained and experienced staff 24 hours a day, 365 days a year. The campaign website www.releasethepressure.uk also includes case studies from people in Kent who have turned their lives around after attempting suicide.

Port of Call

Port of Call Addiction Help

If you or someone you know has a problem with alcohol or drugs, you are no longer alone. Port of Call is a safe place that provides support and information for you.

Our network of addiction treatment specialists means we are able to help you navigate the full range of treatment options that are available, ensuring we can always offer the right help at the right time. 

24/7 Advice Line

Trained & Confidential 

Call 0808 291 1643

Free from mobiles & landlines

Website: https://portofcall.com

Police warning following theft of unsafe toys

A trailer containing an unsafe batch of Little Tikes Squeezoo Bubble Bus and Elephant toys was stolen from Wellesbourne Distribution Park. This batch of toys was on its way to be destroyed due to quality control issues and potential safety risks associated with them.

While the brand is still stocked by reputable retailers, Detective Constable Daniel Griffiths said: "We're urging people to show caution when buying these toys from a market, car boot sale, online auction site or social media."

"We have launched an investigation to identify the offenders and retrieve the stolen toys. I'd appeal for anyone with information that could help with our investigation to contact us." (Read full Warwickshire Police warning here.)

Anyone with information about the theft or who thinks they have seen the stolen toys for sale should call police on 101 quoting incident 50 of 22 November 2018.

CALL 101 - INCIDENT 50 of 22 NOVEMBER 2018.

Alternatively, information be provided anonymously to the independent charity Crimestoppers on 0800 555 111

Doorstep Criminal Impersonating A Police Officer


Want to report a doorstep criminal


We've received reports of a male doorstep criminal who is impersonating a Police Officer in the Herne Bay area. 

How It Works

  • The resident was shown a fake ID.
  • The criminal claimed to be following up on a company that completed work for the resident 6 years ago.
  • He stated that the company did not pay any VAT and the resident was now liable.

The resident was told if they didn’t pay, they would have to go to court.


What To Do

  • Call Kent Police on 101 to check the identity of the cold caller.
  • Do not open the door until this has been confirmed.
  • If an officer is genuine, they will happily wait.
  • If they are not who they say they are it will alert the police to the doorstep criminal.

Warn vulnerable family members, friends and neighbours living in the area. 

If you feel afraid or threatened by a doorstep caller, phone 999


Please report any suspicious doorstep callers to us.

Report it

HMRC Phone Scam


We have seen a large increase in reports of scam phone calls from people claiming to be HM Revenue and Customs (HMRC). 

How it works: 

  • The scammer claims there an overdue tax bill or the resident has been overpaid tax credits.
  • They say the resident must pay up immediately or they will be taken to court where they could face 5 years in prison or someone will come to their address and collect goods to that value. 

In some calls the scammer claimed to be a police officer and said there is a warrant for their arrest!

How they are asking for payment:

  • By bank transfer and to send a photo via WhatsAPP to prove the transfer has been done or 
  • Buying iTunes or Amazon vouchers and sending a photo of the voucher codes via WhatsAPP

One victim could only pay cash and was given directions on where to leave the money!

These calls are not being made by HMRC! 

What to do:

  • Hang up and don't return their calls. 
  • NEVER disclose any personal information such as bank details or date of birth, no matter who the person claims to be.
  • Contact HMRC  if you're worried about a call you've received  
  • If you have already given money to the scammers, contact Kent Police by calling 101


Report it



A new HMRC scam has emerged. Fraudsters are targeting households, pretending to be from HMRC and threatening legal action unless you call back.

We explain how the scam works, and we’ve been able to attain two voicemails left by fraudsters.

We have plenty of advice on phone scams, so please make sure you don't get caught out. Listen to what a scam call sounds like.

Extortion Scam

Cyber criminals send victims their own passwords in extortion scam

Cyber criminals are attempting to blackmail unsuspecting victims by claiming to have used the victims' password to install spying malware on the victims' computer. The criminals claim they’ve recorded videos of the victim watching adult material by activating their webcam when they visit these websites. What makes this scam so convincing is that the email usually includes a genuine password the victim has used for one of their online accounts. We believe criminals obtain the passwords from data breaches.

What to do if you get one of these emails?

Don’t reply to the email, or be pressured into paying. The police advise that you do not pay criminals. Try flagging the email as spam/junk if you receive it multiple times. Perform a password reset as soon as possible on any accounts where you’ve used the password mentioned in the email. Always use a strong, separate password for important accounts, such as your email. Where available, enable two-factor authentication (2FA). Always install the latest software and app updates. Install, or enable, anti-virus software on your laptops and computers and keep it updated.

If you receive one of these emails, report it to Action Fraud’s phishing reporting tool. If you have received one of these emails and paid the ransom, report it to your local police force.

Message Sent By
Action Fraud (Action Fraud, Administrator, National)

Community Transport Scheme

Thanet Community Transport Association (TCTA) was established in 1999 to provide the highest quality Transport service for Elderly & Disabled People throughout the community of Thanet and surrounding areas. In August this year the service was extended to cover the Deal, Dover and Sandwich Areas.  

Everyone has to become a member of the service before they can use the transport and other services. This is normally £20.00 per annum, however the Parish Council has paid a group membership which will cover anyone living within the Parish to use the service. You will still need to ring and register for the service and give your details, just state you are covered by Eastry Parish Council membership and no membership fee will be charged.  Charges apply for other services.  

The TCTA run a number of services including  

Dial A Ride

Dial a ride is a door to door service to assist the elderly and disabled people go shopping or to medical appointment of just to visit friends and family and who are unable to travel with a conventional bus service. There may be many reasons a conventional bus service cannot be used, bus stop too far to walk, unable to carry shopping, cannot board a conventional bus. The fee for a trip within the Dover, Deal and Sandwich area is £2.50 for a single journey.  (Bus passes are not accepted). The cost of Hospital trips to QEQM or Canterbury will be quoted at the time of booking.  

Using the service is easy telephone 01843 602030 and book your ride a least 24 hours before you need the service.  


Any service users can go on any of the trips provided. Pub lunches, afternoon teas, fish and chip suppers, shopping to larger complexes, theatres and places of interest. These can be booked in advance and are detailed in the quarterly newsletter sent to members.  


Transport for short breaks to destinations, such as Eastbourne, Worthing, Bournemouth and Norfolk. The vehicles transport you door to door, and stays with you to take you on day trips whilst you are away. 

Shopping Service

We take the hassle and confusion out of shopping for those unable to get to the shops for a small fee. We will collect your list and do your shopping at the shop of your choice and return with your shopping. If you haven’t got the money available we can take payment over the phone, our personal shoppers get to know you as a person and your preferences. 


Wheelchairs can be transported provided they are crash tested and mechanically safe.  

Please make use of this service if you need to.


Beware of iTunes gift card scam 


We continue to receive reports of criminals tricking victims into buying iTunes gift cards as payment for various types of fraud. 

The criminals tell the victim to buy the iTunes gift cards then give them the serial code on the card over the phone or to send it to them. 

Once the serial code is sent the money is lost. 

The types of fraud include loan scams, fake mis-sold PPI (Payment Protection Insurance) scam, banking errors and payment for fake HMRC debt/taxes.

Since May 2016 there has been a reported total loss of £520,000 to this scam with one victim losing £46,000. 

Never agree to requests to pay in the form of an iTunes gift cards. Hang up the call and report it. 

Visit our website for more advice on how to protect yourself from scams

Report it

You can view our Privacy Notice at any time. It explains what personal data we hold about you, how we collect the data and how we may use and share information about you. We are required to give this information under the data protection law.






For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Criminals target homeowners with bogus drainage fault 

We've received reports of criminals phoning residents claiming there is an issue with the drains outside their property and they say the drainage company will fix it for free.

When the criminal arrives they claim the road behind them had the blockage which was connected to their property. They say they can fix it for £1500 to be paid in cash and they claim Kent County Council (KCC) wants the work completed. 

This is a scam.  The claim about KCC is untrue. 

Warn vulnerable family members, friends and neighbours living in the area. 

If you feel afraid or threatened by a doorstep caller, phone 999. For non-urgent calls, phone Kent Police on 101.

  Please report any suspicious doorstep callers to us. 


Report it

You can view our Privacy Notice at any time. It explains what personal data we hold about you, how we collect the data and how we may use and share information about you. We are required to give this information under the data protection law.






For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

CTSA News - October 2018

NATIONAL CSSC Green Message - NCTPHQ bulletin - 1 October 2018

Many of you will be aware that the ACT for Youth film and lesson plan, launched in 2017, included basic first aid techniques, written by St John Ambulance, which could be used to treat casualties whilst hiding during a terrorist attack.
This collaboration with SJA (St John Ambulance) has now been extended to include guidance for the wider adult public and has been published on the NaCTSO website.
The SJA guidance is now the official CT Policing stance on the provision of first aid, following a terrorist attack, and any enquiries you might receive should be dealt with by signposting to the SJA material.
How to administer CPR to a casualty has been deliberately omitted from the SJA guidance for the expert medical reasons outlined below and in the context of a terror attack:
•    It could potentially be very hazardous to the helper to attempt CPR in the case of a chemical incident. Professional help should be sought as soon as possible.
•    CPR in the event of an explosion or blast is very unlikely to be effective because of why the heart stopped. Providing blood is the most effective treatment for traumatic cardiac arrest of this kind. Professional help will be on the way, and securing the personal safety of survivors and potential helpers is the key priority.
•    CPR following a stabbing or a shooting  has a fractionally higher possibility of success, but professional intervention is required as soon as possible, and a positive outcome is unlikely unless blood, or some interventional means of controlling the bleeding, followed by rapid evacuation, can be provided.  
The guidance stresses that following a terrorist attack first aid should only be administered when safe to do so, but this does not represent a change in CT Policing core advice for anyone caught up in a gun or knife terror attack, which remains to -
Run, Hide, Tell.
It is acknowledged that the CitizenAid app also provides authoritative guidance, and although it can be referenced as part of a discussion or presentation it will not be formally endorsed by National CT Policing on any slides or other corporate literature.

National Counter Terrorism Policing HQ
New Scotland Yard, London, SW1A 2JL
E-mail:     nactso@met.police.uk

If you see something suspicious, call the anti-terrorism hotline 0800 789321.

To contact the counter terrorism security advisor office with a general enquiry, please email ctsa.bouverie@kent.pnn.police.uk.

Safeguarding Adults Awareness Week – ‘See it Report it, Stop it’


It’s everyone’s responsibility to prevent adult abuse and this Safeguarding Adults Awareness Week (Oct 8-12), residents of Kent and Medway are urged to ‘See It, Report It, Stop It’.

During the 8th to the 12th of October, the Kent and Medway Safeguarding Adults Board will highlight the problems of isolation and exploitation within the county and encourage the public to report any concerns.

One of the responsibilities of the board is to undertake multiagency Safeguarding Adults Reviews. These look at a case in more detail to establish what worked well and what can be done to further improve practice. Recent reviews have influenced the themes of this year’s campaign.

During Safeguarding Adults Awareness Week, representatives from Kent County Council, Medway Council, Kent and Medway NHS and Social Care Partnership Trust, Kent Police, Kent Fire & Rescue Service and other partner agencies, will be holding events to speak to the public about how to recognise and stop different types of abuse.

Abuse can take many forms, such as physical, psychological, consumer scams, sexual, neglect, modern slavery, radicalism, hate crimes, discrimination and domestic violence. 

Adults without a wide support network or who are fundamentally lonely, are especially susceptible to abuse in its various forms, such as online scams and those who falsely befriend vulnerable people to exploit them, (known as mate crime). Every year 3.2 million people hand money to mass marketing scams alone.

Some isolated adults are targeted by gangs who befriend them so they can take over their home and use it for criminal activity. Cuckooing, as it is known, is a growing problem in the south of England.

In the last financial year more than 11,610 safeguarding concerns were reported in Kent and Medway, up from 10,666 the previous year. In the same period 6,375 new safeguarding enquiries were undertaken to establish whether action needed to be taken to stop abuse or neglect.

The best weapon against abuse is to talk about it to the right people. Anyone with a concern regarding the actual or potential abuse of a loved one, a colleague, a friend, a neighbour, a child or about themselves, should make a point of reporting it.

The Independent Chair of the Kent and Medway Safeguarding Adults Board, Deborah Stuart-Angus, said: “We must learn from the experience, gained from Safeguarding Adult Reviews, supported by research (Hawkley and Cacioppo, 2010), which has shown us that people who are lonely and isolated are frequently more sensitive to perceived threats, causing them to withdraw further from communities and social situations”

“The government’s call for evidence to develop The Loneliness Strategy has noted that such withdrawal can in itself can create a ‘vicious cycle’. Please help us to help others.”

To report abuse, contact Kent County Council on 03000 41 61 61 or Medway Council on 01634 334466 or if someone is in immediate risk, dial 999.  Support will be provided by specially trained people to victims of abuse and those who report it.

 During the campaign, a number of information stands and one-stop-shops will be taking place across Kent and Medway, including:

Monday 8 Oct – Medway Council, Gun Wharf Dock Road, Chatham, ME4 4TR (between 10am – 1pm)

Tuesday 9 Oct – Forum Shopping Centre, High Street, Sittingbourne, ME10 3DL (between 10am - 2pm)

Wednesday 10 Oct  – Medway Maritime Hospital, Windmill Road, Gillingham, ME75NY (between 9am-2pm) and William Harvey Hospital, Kennington Road, Willesborough, Ashford TN24 0LZ

Thursday 11 Oct  –  Bouverie Place Shopping Centre, 20 Alexandra Gardens, Folkestone CT20 1AU (between 9.30am – 4pm) and The Mall, Pad's Hill, Maidstone ME15 6AT

Friday 12 Oct  –  ASDA, Mill Way, Sittingbourne (between 11am - 3pm)

For the full list of events, visit: https://tinyurl.com/saaw18


Independent guide to care and support in Kent – a crucial time for information 

A new, updated, independent care services directory has been published today which gives readers crucial information on how to access, and pay for, care services throughout Kent. 

You may have seen there’s a huge amount in the media at the moment about the crisis in social care. If you’re growing concerned about your care options, or just want some more information on what your choices may be, this directory can help. With information to help you understand your options, where to go for advice and how the paying for care system works, the Kent Care Services Directory can support you to make informed decisions.  

The new edition of the independent publication and accompanying website give information on all aspects of arranging care and support in Kent. It includes how to stay independent for as long as possible, the different care and support options available and what to look for when choosing a care provider. It also offers guidance on important issues such as paying for care and what financial assistance may be available from the local authority. There are comprehensive listings of all registered care services throughout Kent, plus checklists to help you ask the right questions when visiting services. 

For a free copy of the Kent Care Services Directory contact Care Choices on 01223 207770. The directory will be available throughout the region from outlets including carers’ centres, hospitals, GP surgeries, Age UK and the Alzheimer’s Society. It can be downloaded from www.carechoices.co.uk and is also available in spoken word.  

Robert Chamberlain, Managing Director of the directory’s publisher, Care Choices, commented: “This is an invaluable source of information for anyone considering short or long-term care in Kent, and contains vital information to help people decide what type of care and support is best for them. 

“With the current crisis in social care, finding a care service for yourself or a loved one that meets their needs and is affordable can be a daunting and unfamiliar task. This new independent directory has been compiled to help people understand the process and offer them reassurance at every step of their journey.” 

Care Choices is the UK’s largest independent publisher for social care and adults with additional needs. It is also the largest publisher of care directories for local authorities in England.



Action Fraud has received several reports indicating that sellers of items on online marketplace websites are falling victim to fraud by bogus buyers. Typically, the bogus buyers contact the seller wanting to purchase the item for sale and advise they will be sending the requested amount via PayPal or other electronic payment method. The seller then receives a fake, but official looking email stating they have been paid more than the asking price and to send the difference back to the buyer’s bank account. In reality, no money has ever been sent to the seller; the bogus buyer has spoofed an email and purported to be an online payment company. All contact is then severed with the seller.

It is important to remember that selling anything could make you a target to these fraudsters however the NFIB has identified that those offering sofas, large furniture and homeware are particularly vulnerable. 

Protection Advice 

Don’t assume an email or phone call is authentic. Remember criminals can imitate any email address. Stay in control. Always use a trusted payment method online, such as Paypal, and have the confidence to refuse unusual requests for payment like bank transfers. 

Don’t be rushed or pressured into making a decision.  Always verify that you have received payment from the buyer before completing a sale. 

Listen to your instincts.  Criminals will try and make unusual behaviour, like overpaying, seem like a genuine mistake. 

Visit Take Five (takefive-stopfraud.org.uk/ advice/) and Cyber Aware (cyberaware.gov.uk) for more information about how to protect yourself online. 

If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.

HMRC Phone Scam

We have received reports of scam phone calls from people claiming to work for HM Revenue and Customs (HMRC).
The caller attempts to trick residents by claiming they owe large amounts of money to HMRC. They insist if the money is not paid, the resident will face court action and the police will be involved.
Please be aware that these calls are NOT being made by HMRC.

Do not disclose any personal information such as bank details or date of birth, no matter who the person claims to be.

Dealing with HMRC: scams and phishing

Report it




For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm

Betteshanger Café Under New Management

Visitors to Betteshanger Park, near Deal, will be able to enjoy a whole new range of food and drink at the onsite café which will be officially reopening under new management on Friday, February 9th.

Deal-based Lauren Mackenzie, business partner in local business Lillyroo’s, will be taking over the management and day-to-day operations of the busy café with the aim of offering high quality, healthy food and great service.

Having worked in the catering industry for the past eight years, Lauren brings a vast amount of experience to the new venture. She studied and trained locally at East Kent College, polished her skills at Buckingham Palace and has worked as a Pastry Chef.

Lauren joined family business Lillyroo’s, an eco-friendly café in a converted Volkswagen campervan, three years ago. The fully-licenced mobile café has been a huge success, serving artisan pastries, freshly ground coffees and fine teas at a range of events and private functions around Kent. Lillyroo’s become a regular and welcome feature at Betteshanger’s biggest events during 2017.

The experienced manager and her team will re-launch the Betteshanger Café with a new menu focusing on fresh and healthy food, using as many local suppliers and producers as possible. The offer will include a range of quality hot and cold meals, snacks, homemade cakes, finest tea (including teapigs), locally roasted coffee and cold drinks in a relaxed setting with access to free wifi.

Whether visitors are looking for a family friendly café, a refuelling point after a cycle or walk or simply fancy a good coffee and slice of homemade cake, the new owners plan to provide a friendly, welcoming space at the heart of the busy Park.

Lauren explains: "This was a fantastic opportunity and one we just couldn’t say no to. The café has such huge potential. 2018 is set to be a busy and exciting year for our new partnership with Betteshanger. We’re looking forward to meeting our customers, both old and new, over the coming weeks."

Lauren continued: "We understand that provenance of food is important and we will be recognising this in the new menu. We will sourcing much of our produce locally, including quality butchers, bakers and ice cream."

The café will employ five staff that are all from the local area, fitting with the project-wide ethos of the Betteshanger Park development to support the local economy through employment.

Richard Morsley, Betteshanger Sustainable Parks Director, said: "We have taken proactive steps to improve the quality of the offer across the Betteshanger site and we are excited to be working in partnership with Lauren and her team on this new venture. Our café is always one of the most popular places on the Park and are pleased to be able to offer our visitors a new range of healthy food options. Betteshanger is all about enjoying the outdoors, being energised and active and the food offered through the café will now match with the brand values and aspirations for the future developments of the Park. We’re in no doubt that the café changes will complement the wider offer on the Park and be welcomed by visitors old and new."

Located within Betteshanger Park, on the outskirts of Deal, the café is open from 9am every day of the week, with new extended opening times from 8am at weekends. The Lillyroo’s VW van will also be onsite during busy weekends and special events, extending the offer into the wider park.

For more information go to betteshanger-park.co.uk

Avian influenza

Kent has earned a hard-won reputation for tough and effective biosecurity to protect plant, animal and human health.

Avian influenza (or bird flu) has recently been confirmed in wild birds in Dorset and Warwickshire, with an ‘avian influenza prevention zone’ now declared covering England.

It is vital that we all remain vigilant and report any wild birds found dead without obvious cause (especially wildfowl such as swans, geese and ducks) to the Defra helpline on
03459 33 55 77.

Any unexplained deaths amongst captive birds, such as poultry or gamebirds, should also be reported to the Animal and Plant Health Agency on
03000 20 03 01.
For further information please contact Tony Harwood (Principal Resilience Officer) 

Email Tony Harwood

Online Crime & Incident Reporting

The public can now report crimes and incidents as well as non-injury road traffic collisions ONLINE directly to us through our website (www.kent.police.uk). Once a report is made to us online, the user will receive a unique reference number and a return email confirming receipt. 

We are promoting both as a test/pilot at this stage. At the end of each form is the opportunity for the public making a report to give us feedback on using the forms.  

The overall aim is to provide another choice for how the public can report crime or incidents as well as try to reduce the number of people calling 101 on non-urgent issues that could easily be dealt with through digital contact (which increasingly a lot of people prefer and have asked us to provide).

How To Shop Online Safely

Check the web address

Always check you’re on the correct website. Criminals can set up fake websites that have a similar design and web address to the genuine site.  

Is it a secure connection?

Web pages you enter personal or financial details into should display a locked padlock sign and have a web address that starts with https. This means your connection to the website is secure. 


Don't click on links or attachments within unsolicited emails. The number of online shopping related phishing emails increases significantly during the holiday period. 

Bank transfers
65% of Action Fraud reports during the 2016 Christmas period were linked to online auction sites. Don’t pay for goods or services by bank transfer unless you know and trust the person. Payments via bank transfer offer you no protection if you become a victim of fraud.

Neighbourhood Watch - Kent Trading Standards Fraud Warning

Kent Trading Standards warn residents about criminals pretending to be Trading Standards officers to defraud vulnerable victims out of hundreds of thousands of pounds.

How the fraud works 

The criminal visits or calls residents who have previously been victims of crime claiming to be a Trading Standards officer using false identification.

They tell the resident that following a Trading Standards investigation into their previous complaint they are entitled to compensation.

They tell the resident they need to pay some money to release the compensation awarded by the Court. 

Some residents are being told they must also pay the VAT that wasn’t paid from the original crime

What to do

Tell the caller you need to speak to a friend or relative and hang up. 

If they are at your door politely say you need to speak to a friend or relative and close the door.  

REMEMBER: Trading Standards will NEVER ask for cash and you would NEVER be asked to pay money to receive compensation.  

WARNING: Telephone callers may insist you hang up and check their ID by calling a number they give to you.  This is part of the fraud. Criminals stay on the line and pretend to be Trading Standards to verify the caller.  Report these calls to Kent Police at your local Police station.  

Residents that have previously been victims of doorstep crime are particularly at risk so please warn neighbours, friends and/or relatives if you think they may be targeted.  

PSE 59727 Andrew Judd 

Volunteer & Neighbourhood Watch Liaison Officer,

for South East Kent Police. 

Police Station,Tufton Street, Ashford, Kent,TN23 1BT 

Internal 092151

External 01233 896151

Mobile 07980965236 


Fraudsters sending scam bank letters to Lloyds Bank customers

We have received reports of fraudsters sending scam letters to Lloyds Bank customers claiming there have been some unusual transactions on their personal account and asking customers to telephone a number to confirm their identity.

When victims call the number, an automated welcome message is played and the caller is asked to enter their card number, account number and sort code followed by their date of birth.

Please do not dial the telephone number from the letter or disclose any of your personal details.

If you receive correspondence from your bank and are unsure whether it is genuine, telephone your bank directly.

Find out about the different types of scams and how you can spot one.

Friends against scams aims to protect and prevent people from becoming victims of scams by empowering communities to ‘Take a stand against scams’.


Become a Friend Against Scams

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Electrical Goods Scam

We have received reports of people being approached in car-parks or near cash points and being asked if they would like to purchase a mobile phone or laptop for a discounted price.
The item appears legitimate and the person is shown the receipt, however when the victim hands over the cash the seller attempts to trick the individual by swapping the item in the bag with something of a similar weight. 
Report scams to us.

Report to Action Fraud

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Identity fraud alert

We have received reports of personal details being stolen from paperwork that has been thrown away by people living in the Swale area. 

Please make sure that any personal information such as letters and documents that include bank account details, driving licence details, local council account details, NHS personal details and catalogue details are shredded before you throw them away.
We are also aware that some residents' have received scam letters from various banks and credit card companies confirming that a new account has been opened in their name.
If you have received one of these letters, please report it to the bank or credit card company the letter is from and Action Fraud.

Report to Action Fraud

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Blue Badge Scam

We continue to receive reports of bogus Blue Badge websites offering to assist with applications and charging £49 for a Blue Badge.

These websites are not associated with the Blue Badge Service and the application form supplied by these websites is not accepted by Local Authorities. 

The official Blue Badge costs £10. 

Information about the Blue Badge scheme including how to apply or renew a Blue Badge can be found by visiting the Kent County Council website.


For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

New National '105' Phone Number for Power

On 6th September a new national phone number “105” will be launched by electricity network operators for customers to call should they need to report or get information about a power cut in their area.  See the leaflet here

Key points to note about this service are:

·         Dialling 105 will put customers through to their local electricity network operator – the company that manages the cables, power lines and substations that deliver electricity into homes and businesses in their area.

·         105 is just one of the ways that customers can contact their electricity network operator. They can also contact them by phone or via their website, and most network operators are on social media too.

·         105 is a free service for people in England, Scotland and Wales.

·         Customers can call 105 no matter who they choose to buy electricity from.

·         Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, they should call the emergency services too. 

A consumer awareness campaign will run from September through to next spring and will include PR, media advertising, social media and coordinated messaging through partner channels. 

Vulnerable customers who would like to sign up to our Priority Services Register can still call 0800 169 9970, email psr@ukpowernetworks.co.uk or apply online at www.ukpowernetworks.co.uk/priority

Peter Kocen - Public Affairs Manager

HMRC Scam targeting Kent residents

We have received reports of scam telephone calls claiming to be from HMRC, requesting outstanding payments from residents or offering rebates.

Please be aware that these calls are NOT being made by HMRC and that scammers may be using caller ID spoofing equipment to make the call appear genuine. 

HMRC offers guidance on spotting scams and suspicious communications.

Please do not disclose any personal information such as bank details, no matter who the person claims to be.

If you receive one of these scam telephone calls please report it to us.


For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Watch Out for the No Hang-Up Telephone Scam!

We have received reports of a scammer targeting residents with the 'no hang-up' telephone scam.

The no hang-up scam is where the fraudster keeps the line open, spoofs a dial tone and the fraudster’s accomplice answers and impersonates whoever the victim thinks they are trying to call.

If you receive a call you are not expecting, be wary. Never disclose any personal information such as bank details to anyone over the telephone, no matter who the caller claims to be.

Have you received a similar call?


For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Cold Caller Impersonating a Police Officer

We have received reports of a scammer telephoning residents and saying they are a Police officer.
The man claims that the resident’s debit or credit card has been scammed and asks for the resident to confirm their details.
Please do not disclose any personal information such as bank details to anyone over the telephone no matter who they claim to be.
Have you received a similar telephone scam? Report it to us.


For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Council Accounts - Your Rights

To download, please click on each of the images below:

Would You like Your Parish Council to Have the Right to Appeal Planning Decisions?

If you would like Eastry Parish Council to have the right to appeal planning decisions then please sign the petition here:


Thank you.

Changes to Parking Prices

The new charges come into effect on 8th February:

Do you know your Consumer Rights?

The Consumer Rights Act came into force on 1st October 2015. The law is now clearer and easier to understand, meaning that consumers can buy and businesses can sell with confidence. When problems arise, consumers and businesses will be able to sort out disputes quickly and it will cost less. There is a lot to it but here are the top things to know and the most significant changes.

The Consumer Rights Act covers:

1) What should happen when goods are faulty

2) What should happen when digital content is faulty

3) What should happen if a service is not carried out with reasonable care and skill or

as agreed

Faulty goods

Consumers are now entitled to a full refund if goods they purchased become faulty within the first 30 days.

What are my new digital content rights?

New digital content rights means that consumers now have a right to a repair or a replacement if digital content such as online films, games, music downloads and ebooks are faulty. This is the first time that rights on digital content are set out in legislation.

Services not provided with reasonable care and skill or as agreed

For the first time the law sets out that if the business does not carry out a service with reasonable care or skill, or as agreed, they must bring that service in line, or if it is not practical, give some money back to the consumer.

Alternative Dispute Resolution, what does it mean?

The new legislation helps consumers and businesses avoid disagreements and also makes it easier to settle disputes if they arise. Alternative Dispute Resolution, for example through an Ombudsman, can offer a quicker and cheaper way of resolving disputes and help avoid using the Courts to resolve a disagreement.

For more information on your Consumer Rights visit www.citizensadvice.org.uk/consumer/ or contact Citizens Advice consumer service on 03454 04 05 06, Monday to Friday 9am to 5pm.

Funeral Choice

Funeral Choice is a comparison website where Funeral Directors costs can be identified on a post code basis.

This useful public tool allows the bereaved an anonymous search that will assist them in identifying and controlling funeral costs. No advertising appears on this site.

Click on the Funeral Choice logo above for more information.

Public Access Defibrillator - Eastry Village Hall

Eastry Parish Council have had a Public Access Defibrillator installed outside Eastry Village Hall as part of a national scheme to increase the number of Automatic External Defibrillators for use in emergency situations. The unit is situated on the external wall overlooking the car park. It is in a heated cabinet that needs a code to open. This code will be provided by the ambulance service when you dial 999 to ask for assistance.

Sudden cardiac arrest (SCA) is a leading cause of premature death, but with immediate treatment many lives can be saved. SCA occurs because the electrical rhythm that controls the heart is replaced by a chaotic disorganised electrical rhythm called ventricular fibrillation (VF). The quicker VF can be treated by defibrillation the greater the chance of successful resuscitation. Seconds count, and the ambulance service is unlikely to arrive quickly enough to resuscitate most victims.

Many SCA victims can be saved if persons nearby recognise what has happened, summon the ambulance service with the minimum of delay, perform basic cardiopulmonary resuscitation (particularly chest compressions) and use an AED to provide a high energy electric shock to restore the heart’s normal rhythm. Each of these stages is a link in a chain of events that provide the best chance of success, but the critical factor is the speed with which the shock is given.

AEDs are easy to use, compact, portable and very effective. They are designed to be used by lay persons; the machines guide the operator through the process by verbal instructions and visual prompts. They are safe and will not allow a shock to be given unless the heart’s rhythm requires it. They are designed to be stored for long periods without use and require very little routine maintenance.

AEDs have been installed in many busy public places, workplaces, or other areas where the public have access. The intention is to use the machines to restart the heart as soon as possible. This strategy of placing AEDs in locations where they are used by lay persons near the arrest is known as public access defibrillation (PAD). Training to use an AED is an extension of the first aid skills possessed by first aid personnel and appointed persons. AEDs have been used successfully by untrained persons, and lack of training should not be a deterrent to their use.

Guide to AED use here...

Dog Microchipping Became Law in April 2016 - Has Your Dog Been Chipped?

Dog owners are reminded that new laws mean all dogs must be microchipped from 6 April 2016 – and to help support local communities, Dover District Council is offering free dog microchipping at events and venues across Dover, Deal and Sandwich. 

The events will offer people the chance to get their pets microchipped, to find out  about the new rules, and to meet the dog warden team. Visitors will also be able to find out more about the new Public Spaces Protection Orders (PSPOs) that come into operation from 27 July.   

Cllr Trevor Bartlett, DDC Cabinet Member for Property Management and Public Protection said: “We are delighted to be able to offer this free service to help people ahead of the introduction of the new legislation. Microchipping is a great idea, it helps authorities to trace the owners of missing dogs, and is an important part of responsible dog ownership.” 

For more information on our dog warden service, please see the DDC website at www.dover.gov.uk/Environment/Environmental-Crime/Dog-Warden.aspx

Community Resilience and Emergency Planning

In the past Eastry Parish Council led an emergency planning committee that was made up of members of the community and local groups that had links within the local area. This Committee folded about 8 years ago when support for emergency plans from principle authorities lessened. However with the increase in severe weather events and following the major power cuts last winter both Dover District Council and Kent County Council are now encouraging Parishes to develop and maintain Emergency Plans for their area. These cover a broad range of emergencies such as flooding, power cuts, severe weather e.g. snow and major road accidents in the community. Given the impacts of the storms and flooding last winter it would seem sensible for Eastry to develop such a plan.  

The Parish Council is looking for local people to become part of the Community Emergency Team, supported by the Parish Council to help with the production of an Emergency Plan for Eastry and to then enact the plan should it become necessary.  

The Community Emergency Team will encourage local residents to provide information, voluntary help and resources to assist with any perceived emergency. The Parish Council in partnership with Community Emergency Team will prepare and maintain such information as follows: 

Volunteers: Organisations and individuals who already volunteer, or who would be prepared to volunteer in an emergency. 

Equipment: Tools and machinery which might be needed in an emergency and people qualified, capable and willing to operate them. 

Supplies: Food, water and medical supplies and local suppliers and businesses who would be willing to provide them. 

Transport: Vehicles which could be used by the community in emergency. Drivers willing and able to help with the distribution of supplies. 

There is a lot of training available in this area and full support would be offered by the Parish Council and the principle authorities covering this area.  

If you would like more information or to become part of the Community Emergency Team please contact Sarah Wells, Clerk to the Parish Council.


Eastry Village Hall

Eastry Village Hall now has its own website. Please see http://www.eastryvillagehall.org

Finding Care Made Easier in Kent

The new 2014/15 Kent Care Directory is now available. The Directory is packed with useful editorial that explains all available care options and includes comprehensive listings of care providers for residential care or care in your own home. There is also guidance on paying for care and what financial assistance is available from the Government. 

Robert Chamberlain, Publisher of the Care Choices Directories, comments ‘When choosing care you should be armed with the most up-to-date information to help you decide which kind of care is most suitable, who will provide it and how it is to be funded. The Care Services Directory is an invaluable source of information for anyone considering long term care’. 

If you want to speak to someone about care options, funding, accessing services or other care-related questions you may have, call this directory’s free helpline on   0800 38 92 077. The friendly operators can give you more information, talk through any queries and provide you with a shortlist of care homes, in your chosen location, that meet specific care needs. 

To receive a free copy of the 2014/14 Kent Care Directory simply call Kent County Council on 03000 416161. 

It is also available in e-book format with a spoken word option via www.carechoices.co.uk

·          Care Choices Ltd was established in 1993 and is a leading publisher of care directories for Councils across the UK.  

·          The listings of care providers contained in Care Choices’ publications are supplied by the regulatory body Care Quality Commission. 

·          Kent County Council are a distributor of the Care Choices Directory which is available free of charge to members of the public.

Future Secured for Dover's Fort Burgoyne

An historic fort built in the 1860s to protect Dover Castle has had its future secured thanks to an agreement between national land management charity, The Land Trust and the Homes and Communities Agency (HCA).

Fort Burgoyne, originally known as Castle Hill Fort, was built in 1861 at a cost of £88,053, but was never called upon to defend Dover Castle and until now has never been accessible to the public.  On taking ownership of the fort and the surrounding green space, The Land Trust will begin a discussion with local communities, including residents, local business and heritage groups, about how the site should be managed.

Operations Director Matthew Bradbury said, ‘We’re excited about taking on the ownership of this very special site and are keen to work with local people to ensure that we preserve the fantastic heritage of the fort and help people feel connected to and involved with its future. ‘

The Land Trust is a charity which exists to provide sustainable long-term solutions for land in order to benefit local people.  Many of our sites across the country really contribute to bringing communities together to enable them to experience the benefits of outdoor spaces.  That is our aim with Fort Burgoyne.’

‘We have lots of exciting ideas about how we will manage the fort, but we are very open-minded and are really looking forward to working with the local community and to hearing their thoughts.  The most important thing is that the fort continues to be part of what makes Dover unique and special, and that the local people feel involved with managing the fort in a way that they haven’t been able to before.

The HCA has transferred the ownership of 42 ha of land as well as a sum of money which will be invested and used to manage the site in perpetuity.

Naisha Polaine, Head of Area for Essex and Kent at the HCA, said:  “This is a positive step for local businesses and the community in Dover, who will be involved in bringing the fort back to life in a way that’s relevant to the area and local people.  It is a spectacular site, so it is great that it will be opened up for public benefit.”

Cllr Paul Watkins, Leader of Dover District Council, said: ‘I am delighted that the future of Fort Burgoyne has been secured thanks to this agreement with The Land Trust.  We look forward to working with The Land Trust and local people to unlock the potential of one of Dover’s great heritage assets.  This provides a unique opportunity for the community to be involved in opening up this historic site, and cementing the district’s reputation as having one of the finest collections of publicly accessible castles and fortifications in the country.’

Maurice Raraty, chairman of the Kent History Federation also welcomed the news, ‘It’s good to see Fort Burgoyne about to get some care and attention.  It will be a welcome addition to the attractions of Dover, to complement Dover Castle and the White Cliffs emphasising the historically pivotal position occupied by Dover in the defence of this island against a variety of continental armies.’

Dover District Council, Dover Jobcentre Plus & Partners Sign Joint Working Agreement

Dover District Council, Dover Jobcentre Plus, and Work Programme providers have signed a Joint Working Agreement to provide a focused approach to tackling unemployment and reducing out of work benefits.

The new agreement will help local people to access job opportunities with local employers in the Dover district, and in neighbouring districts, including promoting apprenticeships for young people. It will also offer a tailored service for local employers, helping to ensure that local people have the right skills for new jobs in the district.  

DDC and Dover Jobcentre Plus will also work together to address the barriers faced by some unemployed people in Dover.  The Work Programme providers, Avanta, G4S and Kennedy Scott, will work with the long-term unemployed. 

Recognising the impact unemployment can have on deprivation, the partners will also work closely to co-ordinate activity in areas such as community safety and education.  

Cllr Paul Watkins, Leader of Dover District Council, said: “This new agreement brings together various strands of work undertaken by each of the partners so that we can provide a more cohesive package of support to help people back into work.  A number of major projects in the district are coming to fruition and we want to ensure that local people are best placed to make the most of these new opportunities.”   

Alison Culshaw, Customer Service Operations Manager, Dover Jobcentre Plus, said: “By working together and joining forces, we will ensure that local jobseekers are in a better position to secure employment. Through doing so and working closely with local employers to understand their needs, we can ensure that unemployed people are prepared and have the skills employers are looking for.”

Dover District Council Provide Flood Support Scheme Information

Repair and Renew Grants - homeowner process

Business Support Scheme - business owner procedure

Business Support Scheme - business owner procedure

Council Tax discount scheme - homeowner procedure

Other Flood Support Schemes - DDC website

Flood Support Schemes

National Flood Forum

Valuable Information Regarding Domestic Abuse

A valuable document has been prepared about domestic abuse, which contains contact details for support. Although the document was primarily written in the context of domestic abuse associated with the World Cup it is invaluable for reference.

Please read the document here...

Shared Lives

Shared Lives, run by Kent County Council, is a scheme based on the model for fostering, but for Vulnerable Adults. 

It's a person centred, tailor made service which we are now extending to people living with dementia; for day support, short breaks or longer term stays.    This is an alternative choice for people living with dementia as opposed to the more traditional ‘residential’ type setting. 

We are very keen to promote and raise awareness of Shared Lives in your area, as well as recruiting for Shared Lives Hosts - If you feel you could help and would like to find out more about this service please vote ‘yes’ or feel free to call the scheme on 01233 652401.


Healthwatch Kent


A FREE service is now available for all Kent residents to help them find which health and social care services are available for them.  The service is part of Healthwatch Kent, a new independent consumer champion for people who use Kent’s many health and social care services.

Healthwatch’s Information and Signposting dedicated service is available to everyone and will help people to find the services that they require within the complex NHS system in Kent.   

You can call them anytime on Freephone 0808 801 0102, alternatively email your enquiry to info@healthwatchkent.co.uk .

Talking about the service, Healthwatch’s Charlie Fox said, “We are getting calls and providing assistance to people from all over the county.  For example, one customer had been struggling to find a local dentist with a winch to lift him from his wheel chair.  Our team tracked one down for him and provided all the information he needed to make an appointment.  We know how complicated it can be to find your way around the health and social care system.  Our team of trained staff can take the worry away and find the answers for you.  I have no doubt that once people are more aware of our service then we can be of assistance to hundreds of people every week.”

Healthwatch Kent also wants to hear about peoples’ views and their experiences of local health and social care services.  It will take your voice to the people who commission services in Kent and help to shape the future of health and social care services.  To get involved visit our website at www.healthwatchkent.co.uk

The team is based from, and supported by, Kent and Medway Citizen’s Advice (KAMCA).

You can download the Press Release here...

Kent Highways Fault Reporting

Kent Highways Services operate a 24-hour, 7-day a week fault reporting service where any problems on the roads or footways such as potholes, faulty street lights, faulty traffic signals, overgrown trees or broken signs can be reported.

You can report by telephone on: 0300 333 5539, or online here.

If you see a problem please use this service as it will speed up resolution of any problem as issues reported to the Parish Council are reported in exactly the same way, but may be delayed as the Parish Council offices are only open on a part-time basis.

Finding Care Made Easier in Kent

The new 2013/14 Kent Care Services Directory is now available. The Directory is packed with useful editorial that explains all available care options and includes comprehensive listings of care providers for residential care or care in your own home. There is also guidance on paying for care and what financial assistance is available from the Government.

Robert Chamberlain, Publisher of the Care Choices Directories, comments ‘When choosing care you should be armed with the most up-to-date information to help you decide which kind of care is most suitable, who will provide it and how it is to be funded. The Care Services Directory is an invaluable source of information for anyone considering long term care’. 

If you want to speak to someone about care options, funding, accessing services or other care-related questions you may have, call this directory’s free helpline on   0800 38 92 077. The friendly operators can give you more information, talk through any queries and provide you with a shortlist of care homes, in your chosen location, that meet specific care needs. 

To receive a free copy of the 2013/14 Kent Care Services Directory simply call Kent County Council Social Services on 0300 333 5433. 

It is also available in e-book format with a spoken word option via www.carechoices.co.uk  

  • Care Choices Ltd was established in 1993 and is a leading publisher of care directories for Councils across the UK.
  • The listings of care providers contained in Care Choices’ publications are supplied by the regulatory body Care Quality Commission.
  • Kent County Council are a distributor of the Care Choices Directory which is available free of charge to members of the public.

White Cliffs Primary College for the Arts Runs Groundbreaking Scheme

Nineteen local families have ‘graduated’ from a pioneering new education initiative currently running in Dover District, proven to help children achieve more in schools and strengthen their relationships with their families.  

Parents and carers, and their children aged three to eight who attend White Cliffs Primary College for the Arts in Dover have successfully completed an eight-week Families and Schools Together (FAST) programme.  The children and their families were presented with certificates and congratulated at an event held at the school on Thursday (18 July).  

The FAST programme, backed by Save the Children and delivered locally by a range of partners including Dover District Council, supports families by working with parents and children in schools and has been endorsed by the United Nations.  This programme has been funded by Morrisons, as part of its Charity of the Year partnership.  

FAST aims to provide a fun and relaxed space for families to experience a mixture of play and learning activities, hands on coaching and support for parents and carers. The initiative has high success rates in improving family relationships and links between home, school and the local community.  

Sue Fotheringham, Head Teacher at White Cliffs Primary College for the Arts said: “We have worked with these families and have formed stronger bonds with them. The project has had a significant impact in raising the confidence of our parents resulting in an improvement in family life for them.” 

Cllr Sue Chandler, DDC Cabinet Member for Children’s Services said: “We are grateful to Save the Children for working with Dover as the first non-metropolitan area to host the FAST programme, and to the children, families, and community partners who have shown such enthusiasm for the project.  We are proud to be partners in the delivery of the FAST project in Dover.” 

Anna Kettley, Head of Programmes for South of England at Save the Children said: "The programme has been a great success at White Cliffs Primary College for the Arts. Parents have the biggest influence on their children’s learning and development and FAST gives families the opportunity to build on this. We believe that every child should have a fair chance to do the best they can at school and that every family should have access to proper support in their local area.”

Do you meet vulnerable people and families who are in housing difficulty? We can help...  

Kent County Council commissions floating support services in Kent that support vulnerable people with their housing problems.  The service is free and covers every district and borough in Kent.  Floating support can help for up to a year those people whose housing situation is vulnerable because they are:

  • facing or threatened with eviction
  • Experiencing harassment
  • Experiencing or at risk of domestic abuse
  • Needing to make a transition to a new tenancy either in the private rented or social rented sector
  • Rough sleeping (including sofa surfing)
  • Leaving institutional care e.g. prison, long stay hospital,
  • 16/17 years old

As well as resolving the immediate problem floating support can help with applying for welfare benefit, budgeting, accessing help or other services, finding work/training and settling into the community. It doesn't matter where or how they are living in Kent; whether they are renting, own their own home or are lodging with relatives, even if they are sleeping rough, we can help .

We have a broad range of specialist providers who are able to deliver this important preventative work and we encourage all those who meet parents families and individuals who are in housing difficulty to make use of this free service. This free resource is available to help and we'd like to ask for your support to pass this message on to parishes who may wish to include mention in their town or parish magazines. People in need can apply themselves or can have a family member or friend apply on their behalf. You can make a referral by filling in the two-sided form on our website.

www.kent.gov.uk/supportingpeople and go to "How to apply"

or go along to your local Gateway where staff will be pleased to help.

 One of our highly skilled providers who will get in touch before working with the individual. They will work with that person or family for up to a year to achieve their goals, and leave them better able to manage their own affairs.

Floating support can really help to bring stability to vulnerable people and get back on their feet.  But don't just take our word for it. Read John's story below about how floating support helped him.

We look forward to being able to help you and your parishioners.

John's story 

John is in his 50’s, and sleeping on successive friends' sofas after his relationship broke down and he'd become dependent on alcohol. He was in despair when he arrived at a Floating Support Drop In at his local Gateway.

As well as nowhere to call home, he had no money or benefits coming in, found forms and paperwork difficult to deal with and couldn’t use his hand properly after a recent operation. He also wanted to get control over his drinking. 

Floating support got to work to help John to

  • Access a walk-in surgery straightaway to deal with his hand, then register with a GP to gain the medical certificate he needed
  • Gather all information and identification required and helped him through the process to apply for benefits
  • Visit the local housing department to apply for housing and housing advice
  • Apply for housing including private letting and supported accommodation
  • Get supplies from local food bank
  • Get in touch with advice, detox and rehabilitation services to take control of his alcohol intake.

Not only have the practical things improved, but John's self-esteem is building and he's getting his life back on track after years of difficulty

“I would not know where to begin if I had not come into the Drop In"

 Floating Support


  0300 333 5433

Kent Jobs for Kent's Young People

Are you looking to expand your business? Worried about skills shortages and employee costs? If your business employs less than 250 people, Kent County Council could help you employ an apprentice and help pay for them in the process!

Hiring an apprentice gives you the chance to build the skills you need for your business, and helps a young person get their foot on the career ladder. Find out how to access £2000 of KCC funding (and maybe even more with National Funding) to expand your business today.

Contact the Kent Employment Programme team on 0800 1018224, email kep@kent.gov.uk or visit www.kent.gov.uk/kentjobs4kyp.

Responsible Dog Ownership

Following reports of dogs biting people and attacking other dogs being walked by owners, Kent Police in Dover has released the following advice: 

Key points in Responsible Dog Ownership

Train your dog in basic obedience so it is under control at all times.

Train your dog to go to the toilet at home - if your pet accidentally fouls in public make sure that you clean it up.

Always have a poop scoop or plastic bag ready when you walk your dog.

Make sure your dog is kept on a lead when in public. It is an offence for your dog to roam the streets. There are financial penalties if your dog is picked up by a dog warden and impounded.

Take your dog to the vet regularly for its vaccinations.

Ensure your dog receives a healthy well-balanced diet and plenty of exercise. A healthy pet is a happy pet and a happy pet is a loving companion.

Don't let your dog become a nuisance to your neighbours.

Make sure your dog has a collar and tag.

Worm your dog regularly and groom it frequently. Check for fleas on your dog and seek your vet's advice for treatment.

If you do not want your dog to have pups, make sure it is neutered.

If you are confronted by an angry dog, consider the following points:
  • Stop moving towards the dog
  • Stay calm
  • Talk to the dog calmly in a pleasant tone of voice
  • Get something as solid as possible between you and the dog
  • Watch the dog – but do not stare into his/her face
  • You may need to move, either behind something or to get away from the dog
  • Do not make sudden movements or run, just walk slowly away from the dog
  • Fend the dog off rather than try to fight back
  • Do not scream or yell
  • Continue to walk slowly away, backwards or sideways, looking down and sideways. 

If your dog is bitten, if there is concern for a dog or a noise issue, then contact your local authority. If you are bitten by a dog then please contact Kent Police on 01622 690690.

Kent Minerals and Waste Consultations: Community Notice

Following recent stakeholder events it was requested that there was further promotion of the chance for local communities to have their say on the current Minerals and Waste consultations. Notice of the consultations can be found here.

You can find a list of Minerals/Waste site submissions on the Minerals and Waste Development Framework websites for Minerals and Waste.

Please note the consultation includes all site proposals received from minerals and waste operators; we know not all of them will be suitable. We are seeking initial views and opinions on the sites to help us decide which sites should go into the final document and which should not.

You can view or comment on consultation documents online at: http://consult.kent.gov.uk/

More information on the Minerals and Waste Development Framework is available at: http://www.kent.gov.uk/mwdf.

Please contact the MWDF team (mwdf@kent.gov.uk) if you have any further queries.

What Happens to the Contents of Your Black Box?

After collection it is taken to Richborough. When the containers are full they are transported to a sorting facility where it is tipped onto a conveyor to a large, meshed, rotating drum. The glass crumb falls through and is collected. A magnet lifts off tins, followed by an eddy current to remove the aluminium.

This leaves plastic bottles and any contaminants. A team of people remove unwanted plastic bags and other plastics whilst glass too large for the mesh is picked off and recycled. Plastic bottles are moved to a nearby facility where a trammel spins them and shakes off the dirt. A beam of light is shone through the bottles to determine whether they are HDPE or PET. The bottles are then ground into flakes and washed, then various flake sorters remove coloured flakes and remaining contaminants. The PET is further treated to remove the top layer of the bottle and the HDPE is melted, sieved and turned into plastic pellets.

Residents of Eastry "Beat the Bounds"!

Residents from Eastry gathered at the Five Bells Public House in the centre of the village on Sunday the 10th October for the tradition of Beating the Bounds.  It was a beautiful sunny autumn day and 64 people set off at 10 a.m. to cover the approximately 14 miles of the boundary of Eastry.  The walkers were fortified by refreshments kindly provided by the “Bell”.

Walkers gathering at "The Five Bells"

The walk was led by Nick Kenton, Chairman of the Parish Council stopping at a spot once marked by an ancient yew tree to sing the Old Hundredth Psalm “All people that on earth do dwell”.  Sadly the yew no longer exists but has been replaced by a beech tree and so tradition has been maintained.

Walking through Eastry Churchyard

Beating the Bounds started in ancient times and involved taking young children around the boundary of the village and effecting a memorable experience at each marker so that the child would remember the route in the future. Traditionally children were “bumped” on the stone or perhaps they had their finger pulled.

Singing "The Old 100th"

Historically, understanding the position of the boundary was of vital importance to the community, the parish church and local government. It had economic significance in defining common rights (to land, or firewood collection, for instance) and the ‘tithe’: a tenth of all crops and produce that went to the parson as a tribute to the church.

Disputes about boundaries were common, and often heated, but fortunately the “Beating” this year mostly passed without serious incident.

To own your own copy of Eastry's "Beating the Bounds" booklet, download your own copy here...

  • Dover District Neighbourhood Forums

    The Dover District Neighbourhood Forums are a joint initiative, enabling a new form of consultation and feedback from local communities. The aim is to give local people a chance to voice their opinions and concerns and to be able to influence decisions and to challenge the delivery of services.

    The Forums join the three tiers of local government, with equal representation from DDC members, KCC members and Town and Parish Councillors.

    There are five forums in place across the district:

    Deal and Walmer - covering: North Deal, Middle Deal, Mill Hill and Walmer.

    Dover North - covering: Aylesham, Nonington, Eythorne, Tilmanstone, Northbourne, Great Mongeham, Sutton, Ripple, Langdon, Guston, St.Margaret's at Cliffe and Ringwould with Kingsdown.

    Dover Town - covering: Buckland, St.Radigunds, Maxton Elms Vale and Priory, Town and Pier, Tower Hamlets and Castle.

    Dover West - covering: Denton with Wootton, Shepherdswell with Coldred, Lydden, Temple Ewell, Alkham, River, Capel-Le-Ferne, Hougham Without and Whitfield.

    Sandwich Area - covering: Stourmouth, Preston, Wingham, Ash, Goodnestone, Staple, Woodnesborough, Sandwich, Worth, Sholden and Eastry.

    For more information about the Dover District Neighbourhood Forums please see: www.dover.gov.uk/neighbourhoodforums or contact Anne Charman, KCC Community Engagement Manager on 01622 696389

    Creating Areas For Nature  

    Biodiversity LogoWhy not try creating a pond or tree planting, composting, building raised beds, making boggy areas or building bird or bat boxes?

    Any piece of ground can be transformed into a haven for wildlife, whether it is at school, in a community space, in your back garden or even on a rooftop. No matter how much space you have available, you will find ideas here that can be adapted to suit your needs.

    Across the county, Kent ’s Countryside Management Partnerships, supported by Kent County Council, the Kent Eco-Schools Project and the London Borough of Bexley, have collaborated to produce this pack on behalf of the Kent Biodiversity Action Plan.

    The guide is the first of its kind in Kent and takes the form of an online series of PDF information sheets that provide a step-by-step guide to creating wildlife habitats in your garden or grounds. As well as a helping with the practical side of creating nature areas, it also includes information on the kinds of wildlife you can expect to attract, planning tips and lots of useful links for further reading and information. Health and safety information is also included.

    The pack is available now at www.kentbap.org.uk/creatingareasfornature

    Email cmp@kent.gov.uk with your ideas on how you could improve your garden or grounds for wildlife and you will receive a packet of free poppy seeds!

    For further details, please email cmp@kent.gov.uk or contact Isabel Sturdy at the North West Kent Countryside Partnership, 01322 294727.

    All About Kent trading Standards...

    The role of Trading Standards is to provide advice and guidance to consumers and businesses. Amongst other tasks we try to disrupt the activities of doorstep criminals. If necessary we can prosecute the worst offences provided we have sufficient evidence. Please take the time to report doorstep criminals to us via Consumer Direct on 0845 404 05 06. The information we receive is valued. Consumer Direct can also give you information on your rights as a consumer. Visit our website at www.tradingstandards.gov.uk/kent to find out more about what we do.
    We have recently published a booklet "The Smart Guide to Scams - How to deal with doorstep criminals, scam mail and unwanted phone calls" to get a copy email tsadvice@kent.gov.uk
    or view it on line at http://www.tradingstandards.gov.uk/kent/documents/AE%20factsheets/The%20smart%20guide%20to%20scams.pdf

    Doorstep Callers
    Doorstep Callers offering most goods or services valued at over £35.00 should provide you with a 7 day cancellation period in writing. A recent change to the law means that you will be able to cancel any contract made while in your home; this applies to both cold callers and businesses you invite to call.
    Always carefully consider any offer that is made to you at your door. If you are told work needs to be done on your property take extra care. There are very few jobs around the house that need to be done immediately. Do not be pressurised into making an instant decision.
    Call Consumer Direct on 08454 040506 or visit www.consumerdirect.gov.uk   for further advice or to report any details that have been taken e.g. descriptions of the caller(s) vehicle details/registrations, phone numbers.
    Check out the Buy with Confidence Scheme for details of approved traders you can trust at www.buywithconfidence.gov.uk or by ringing Trading Standards on 01233 652385

    Scam Mail
    Scam mail could be mail order catalogues, letters asking for your assistance in transferring money, letters telling you that you have won a prize in a draw or offering to tell you your future. Never respond as it could increase the amount of scam mail that you will get. Dispose of it in your recycling bag remembering to remove any personal information.

    Unwanted Mail
    By registering with the Mail Preference Service it is possible to reduce the amount that is received. It is a free service. It is unlikely that this will stop any mailings from abroad.
    Mailing Preference Service
    DMA House
    70 Margaret Street
    W1W 8SS
    Tel 0845 703 4599                       www.mpsonline.org.uk

    Unwanted Telephone Calls
    Register with the Telephone Preference Service to reduce the number of unwanted calls. It is unlikely to stop calls coming from outside the UK.
    Telephone Preference Service
    DMA House
    70 Margaret Street
    W1W 8SS
    Tel 0845 070 0707                       www.tpsonline.org.uk

    Roadworks Information on "the Web"

    For many months now, this website has been advocating you use the "Electronic Local Government Information Network", or eLGIN.

    The eLGIN website provides an up-to-date interactive map of both current and planned works on the road for a large area of the UK.

    You can read more about the service by reading the poster here, or by viewing their website at: http://kent.elgin.gov.uk or www.elgin.gov.uk .

    Kent Police Youth Panel

    The Kent Police Youth Panel is made up of young people, aged 11 and over, who live in Kent, who tell Kent Police what they think about a number of crime and policing issues. The panel helps Kent Police understand the views and needs of young people across Kent and the information helps shape the service provided by Kent Police.

    How it works: During a year panel members will be invited to take part in up to four surveys or discussion groups. Opinions are sought by email, telephone or pot or at informal discussion group meetings.

    Get involved! If you are aged 11 years and older, or know a person who is, live in Kent and would like more information about becoming a Youth Panel member please email the Youth Panel or call 01622 652667.

    You can also visit their website at www.kent.police.uk/youthpanel .

    Repossession Advice Pack

    A repossession advice pack, with practical advice for homeowners worried about meeting their mortgage repayments, has been created.

    The pack gives step-by-step advice to households and advises on how they can avoid making their situation worse.

    You can download and print your own copy by clicking here.

    Get "ICED"!

    Get ICE on your mobile phone!

    We all carry our mobile phones with names and numbers stored in its memory. If we were involved in an accident, or were taken ill, the people attending us would have our mobile phone but wouldn't know who to call! yes, there are hundreds of numbers stored; but which one is the contact person in case of emergency? Hence this 'ICE' (In Case of Emergency) Campaign.

    The concept of 'ICE' is catching on quickly. It is a method of contact during emergency situations. As mobile phones are carried by the majority of the population all you need do is store the number of a contact person or persons who should be contacted during emergency under the name 'ICE' (In Case of Emergency). The idea was thought up by a paramedic who found that when he went to the scenes of accidents there were always mobile phones with patients; but they didn't know which number to call.

    He therefore thought that it would be a good idea if there was a nationally recognised name for this purpose. In an emergency situation Emergency Service personnel and hospital staff would be able to quickly contact the right person by simply dialling the number you have stored in 'ICE'. For more than one contact name simply enter ICE1, ICE2, ICE3, etc.


    New Neighbourhood Watch Website

    The website that supports the new organisation; Neighbourhood and Home Watch Network (England and Wales) - (NHWN) - and represents Neighbourhood Watch nationally is:


    Please try logging on to the new site and explore what is going on around the country with NHW. You'll find it very interesting!

    Parade Opening Ceremony

    Donald Eldridge opens the Parade - 27 Sept 2008

    Eastry Parish Council are pleased to announce that the project to revitalise the are in front of the Parade of shops in The High Street, Eastry, has now been completed. The project was launched in the late 1990s and was originally to be the Parish Council's "Millennium Project". There were, however, many delays during each stage of the project.

    Early in 2007 Cllr David Carr, then Chairman of the Parish Council, established the Council's Working Party which finally, by March 1st 2008 were in a position to start work to create this amenity area for the local community.

    The Parish Council are very grateful for the financial aid of Sandwich Neighbourhood Forum, Dover District Council Community Safety Partnership and a Member Community Grant from Kent County Council.

    The Parish Council would also like to acknowledge the contribution of Mr Theodore (Teddy) Birnberg, a previous Parish Councillor who generously left the Parish Council a Legacy that has been used to part-fund the project.

    In addition the local community has helped raise over £1600 with a "Buy-a-Brick" campaign, raffles and even a sponsored sing by the parent and toddler group!

    Children from Eastry School bury the "Time Capsule"

    The opening ceremony was held on Friday 26th September 2008 at 10:00am; the ribbon was cut by Mr Donald Eldridge; retired Parish Councillor and one of the instigators of the project. Pupils from Eastry Primary School also were in attendance to bury a time capsule.

    Official Press Release here...

    The Clean Kent Campaign

    The Clean Kent Campaign recognises that Kent is a clean and beautiful County in which to live, work and enjoy. One of the ways in which the campaign aims to protect and preserve the natural beauty of the county is by reducing instances of fly-tipping and littering, thereby improving the overall quality of the Kent environment.

    "Litter, rubbish, fly-tipping and abandoned vehicles are seen as key manifestations of anti-social behaviour and potentially in turn, crime and fear of crime. The Clean Kent Campaign recognises all of these issues and the adverse effects they may have on the quality of life, tourism and economic development. Where anti-social behaviour is present, crime may follow. Clean Kent aims to eradicate fly-tipping offences and ensure high quality environments and support safe communities." - PC Mick Wright, County Watch Liaison Officer.

    To find out more about Clean Kent log onto www.cleankent.com or call 08453 450210

    National CCTV Database

    The Association of Chief Police Officers working group on CCTV and video is exploring the feasibility of storing CCTV images of crime and matching them against databases of offenders, similar to the store and search systems currently in use with DNA and fingerprints collected at crime scenes.

    It is proposed that the new initiative is to be titled the Facial Images National Database (FIND).

    The working group recognise that it is vital that CCTV standards are improved. The Metropolitan Police Service recently reported that their success rate in using CCTV for criminal prosecution is as low as 3%

    The British Standards Institute, the Department of Justice and the Information Commissioner's Office are working together to develop standards for anyone who wants to produce CCTV images that the police could use in prosecutions.

    The majority of the estimated 4.2 million CCTV systems installed in the UK are owned by local authorities and the private sector. Currently few systems produce images that would be usable by police to secure convictions without corroborating evidence.

    Hospital travel information

    Kent County Council have issued leaflets on travel to local hospitals and are available as a download by clicking on the appropriate link below:

    William Harvey Hospital, Ashford

    Queen Elizabeth the Queen Mother, Margate

    Kent and Canterbury, Canterbury

    Buttsole Pond Management Plan

    A Management Plan for Buttsole Pond has been prepared by the White Cliffs Countryside Project on behalf of the Parish Council.

    The paper will be discussed at the next Parish Council meeting and you are invited to read a copy, together with the Appendix:

    Management Plan

    Appendix 1

    Eastry Parish Council Adopt New Code of Conduct

    At the Parish Council meeting of 2nd July 2007 it was unanimously agreed to adopt the new Code of Conduct for Town and Parish Councils in the Dover District.

    The new Code of Conduct contains the Ten General Principles for Public Life, as laid out in the Relevant Authorities (General Principles) Order 2001.

    A copy is available for you to read: please click here. Remember: this document is large and may take some time to download.

    What is a Parish Council?

    There are over 8,700 parish and town councils representing around 16 million people across England. They form the most local level of government and cover many rural areas.  

    What services do they provide? 

    Eastry Parish Council provides the following services:

    Allotments Dog waste bins “poop scoopers” Public lavatory
    Street cleaning Burial ground Open spaces Bus shelters
    Play Equipment Litter bins Picnic site Buttsole pond
    Coffee Break      

    They also work with Dover District Council, and Kent County Council to get other services for the parish. Eastry Parish Council meets 11 times a year on the first Monday of the month (except January and May, when it’s the 2nd Monday).

    The booklets “All About Parish and Town Councils” and “The Good Councillors Guide” can be found on the parish council web-site http://www.eastrypc.co.uk


    A Designated Public Places Order, which will control the consumption of alcohol in public places in specified areas, will be introduced by Dover District Council with effect from 1st February 2007. The order is commonly, but incorrectly, referred to as an alcohol exclusion zone.

    The effect of the order is that a Police Constable may require a person to stop drinking alcohol in a public place within the designated area. Any person so required, but who refuses to stop, commits an offence which could result in them being arrested. Drinking alcohol in a designated area is not in itself an offence. The offence is created if any person refuses to stop drinking once required to do so by a Police Constable. Any enforcement of this law is carried out entirely at the discretion of the police.

    This order has been made following analysis of relevant crimes and extensive consultation with the public. The relevant work was undertaken by Dover District Council's Community Safety Unit.

    The order will apply to all public places lying within the boundaries of Dover, encompassing Castle, Town and Pier, Maxton, Elms Vale and Priory, Tower Hamlets, St. Radigunds, Buckland and Whitfield wards; Deal, encompassing Walmer, Mill Hill, Middle Deal and Sholden and North Deal wards, Sandwich and the following parishes: Ash, Aylesham, Eastry, Eythorne, Guston, Ringwould / Kingsdown, River, St. Margaret's, Shepherdswell, Temple Ewell, Wingham. Signs are being placed across the district to indicate designated areas.

    For more information, please log onto the Dover District Council website at www.dover.gov.uk/asb


    Coffee Break



    Just a reminder that Jigsaw puzzles are available to borrow on 2nd Friday of the month at Coffee Break. Also on the 2nd Friday Hi-Kent hearing-aid re-tubing clinic is available to assist you with your hearing-aid needs. Hearing Aids should be re-tubed every 3 months!

    Play and Recreation Facilities



    The Parish Council own and maintain a number of play areas and play equipment in the Parish. Play equipment is situated in Gun Park (off Wilmott Place) and at the Allotment play area behind Centenary Gardens and Mill Green. Three goal posts are in place at the bottom (Wilmott Place) end of Gun Park and two small goals are situated in the Allotments play area for general use. Also in Gun Park are a skate ramp and basket-ball hoop.

    The Parish Council also maintain a Recreation Ground in Church Street opposite the Church. This area is well used by smaller children and their parents.

      Useful Contact Numbers

    The Parish Council are receiving more and more phone calls reporting things that they do not have a direct responsibility for. In these instances the Clerk can only pass on the report to the correct department and does not always have enough information to do this efficiently and errors could be made. Parishioners are asked to contact the responsible authority directly, as below:

    Dover District Council                         

    White Cliffs Business Park
    CT16 3PJ

    Telephone: 01304 821199
    E-mail: customerservices@dover.gov.uk
    Minicom: 01304 820115


    All problems relating to refuse or recycle collections. Rubbish and Dog waste bin emptying Street cleaning, Street nameplates, and Council housing problems should be directed to DDC. A full list of services and direct dial numbers can be found in the phone book 

    Kent Highways Services –

    Kent Highway Services
    Kent County Council
    Invicta House
    County Hall
    Kent ME14 1XX

    08458 247 800


    All problems relating to street lights, roads or footways, road signs, pot holes, road works, overgrowth hedges, drains and ditches on the highway, vehicle crossings, dropped curbs or empty salt bin should be directed to Kent Highways services. 

    Public Rights of Way Office – 01304 216307 

    Problems with footpaths (Not tarmac) including Horses using public footpaths.

    Householders' Responsibility For Waste




    Following the introduction of new Government waste regulations, Dover District Council is reminding residents that householders now have a responsibility to check who is taking their rubbish away, or risk a fine of up to £5,000. Householders now have a 'Duty of Care' to ensure that their rubbish is only collected by a registered waste carrier.

    Dover District Council is already working hard to reduce the problem of fly tipping. The regulations have been introduced to help Authorities tackle this serious issue. Last year Dover District Council dealt with 487 incidents of fly tipping, at a cost of around £50,000.

    The new regulations mean that people who need to have household, garden or construction waste removed from their home must check the waste carrier registration of anyone they employ, or who offers to remove the waste for them. All builders and allied trades, landscape gardeners, tree fellers, house clearers, retailers who remove domestic goods such as fridges and sofas when delivering new ones, and scrap metal dealers should be registered waste carriers. The carriers will issue householders with a 'waste transfer note', which should be kept by the householder as proof that they passed their waste on to an authorised carrier. This legislation does not affect any waste collection service provided by the Council, including your normal weekly household waste collection. 

    Registered waste carriers can be checked by contacting the Environment Agency on (08708) 506506, or online at http://www.environment-agency.gov.uk/publicregister. Householders can also contact Dover District Council on (01304) 872410 and for a small fee bulky items can be collected and disposed of in an authorised manner.