TV Licence Refund Scam – Be Alert!

There has recently been a large increase in reports from Kent residents receiving a TV Licensing phishing scam. Fraudsters are continuing to send out fake TV Licence refund emails that lead to convincing looking cloned websites in a bid to steal your bank account details.

TV Licensing’s tips for spotting a scam email

  • Check the email contains your name
  • Check the email address carefully for spelling
  • Check the content for spelling and grammar
  • Check the links go to the real TV Licensing website

TV Licensing offers more detailed information on scam emails here

Protect Yourself

  • Never answer unsolicited emails.
  • Don’t assume a phone call or email is authentic.
  • Always question unsolicited requests for your personal or financial information

TV Licensing will never email you unprompted to ask for bank/personal details or tell you about a refund.

What To Do If You’ve Fallen Victim

  • Let your bank know as soon as possible and monitor your accounts for unusual activity.
  • If you have lost money to the scammers, contact Kent Police by calling 101

You can also report it to Action Fraud. The information you give to Action Fraud can help track down the scammer.

Report It

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer helpline on 03454 04 05 06
Monday to Friday from 9am to 5pm.