Southeastern are Consulting on Proposed Changes to Their Timetable



This week we have launched a consultation on our December 2019 timetable proposals.

Quicker journeys on Highspeed services

Our proposed changes will make many journeys on Britain’s only Highspeed rail network even quicker. With quicker services between Ashford and Canterbury West in both directions and quicker services from Ramsgate and Margate.

Quicker journeys on Mainline services

Our proposals will also make journeys on many of our Mainline services quicker, building on the progress we made in shorten journey times in the May timetable revision. Passengers using a number of services to and from London Charing Cross and Victoria are in line to benefit from further reductions in journey time.

Increased boarding time to improve reliability

A limited number of stations will see a small increase in calling time at one or several of their station stops, to accommodate extra time needed for boarding from continuing growth in usage. All passengers will benefit from increased reliability, with an anticipated reduction in delays as a result of this change.

Submit your views

Full proposals are included in our December 2019 Timetable Consultation Document – attached to this newsletter.

You can submit your views via our online feedback form.

The consultation closes on 9th September. 

December 2019 Timetable Consultation document


TV Licence Refund Scam – Be Alert!

There has recently been a large increase in reports from Kent residents receiving a TV Licensing phishing scam. Fraudsters are continuing to send out fake TV Licence refund emails that lead to convincing looking cloned websites in a bid to steal your bank account details.

TV Licensing’s tips for spotting a scam email

  • Check the email contains your name
  • Check the email address carefully for spelling
  • Check the content for spelling and grammar
  • Check the links go to the real TV Licensing website

TV Licensing offers more detailed information on scam emails here

Protect Yourself

  • Never answer unsolicited emails.
  • Don’t assume a phone call or email is authentic.
  • Always question unsolicited requests for your personal or financial information

TV Licensing will never email you unprompted to ask for bank/personal details or tell you about a refund.

What To Do If You’ve Fallen Victim

  • Let your bank know as soon as possible and monitor your accounts for unusual activity.
  • If you have lost money to the scammers, contact Kent Police by calling 101

You can also report it to Action Fraud. The information you give to Action Fraud can help track down the scammer.

Report It

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer helpline on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Office of the Kent Police & Crime Commissioner: Volunteer Scheme – deadline 1 July

The Office of the Police & Crime Commissioner (PCC) is looking for volunteers (Independent Custody Visitors – ICVs) across Kent to visit Custody suites to check on the welfare and conditions of those held in police cells and report back to the PCC. This can be as often as once a month. In addition, ICVs attend training sessions, between two and four panel meetings a year, and an Annual General Meeting. The time commitment required is around three to five hours a month and all ICVs are asked to carry out at least one night-time visit a year (between 10pm and 6am).

 The PCC’s recruitment drive closes on 1st July.

 More information about ICVs, and the application form, can be found here:

Office of the Kent Police & Crime Commissioner,

Kent Police Headquarters, Sutton Road, Maidstone, Kent ME15 9BZ

 Office telephone: 01622 677055


Southeastern to introduce Delay Repay 15

Compensation for delays of 15 minutes

We are today announcing the roll-out of 15-minute Delay Repay compensation, as part of a suite of passenger-focused improvements which will be introduced for Southeastern passengers by Autumn. 

‘Delay Repay 15’ will mean passengers delayed by 15 minutes or more will receive money back to compensate them for the inconvenience, where currently compensation applies for delays over 30 minutes

David Statham, Southeastern’s Managing Director, said:

“I don’t want any of our passengers to be delayed, but if they are it’s really important that we compensate them properly.That’s why I’m delighted to announce these improvements to Delay Repay, which will make a real difference for people who experience shorter delays of between 15 and 30 minutes.”

A quicker, simpler way of claiming

As part of our longstanding commitment to making the process of claiming compensation quicker and easier. We will very shortly be launching a website upgrade that will cut the number of steps needed to complete the online form, by using information on previous claims and regular journeys.

New ‘Best Fare Finder’ launched on Southeastern website

We will also be making enhancements to our Key Smartcard, with single and return tickets available to purchase online for the first time. And a new ‘Best Fare Finder’ will be launched on the Southeastern website to help passengers get the best value tickets for their journey and provide reassurance about their choice of fare.

Franchise extension confirmed

These improvements are part of a short-term extension to the current Southeastern franchise, which has been agreed following the announcement by the Secretary of State for Transport on 10 April. Southeastern will continue to operate services until 10 November 2019, with an option to extend to 1 April 2020, allowing the Government more time to review and award a winner for the next South Eastern franchise.

Invitation to NHS workshop on hospital changes in east Kent

The NHS and social care partners in east Kent are working together to design better and more sustainable services for local people, both in and out of hospital. We are committed to improving services so you get the best, most effective hospital care when you need it – and more care, treatment and support out of hospital when you don’t.


We need your help

As part of this work, we have developed two potential options for future hospital services, which have been shaped by feedback from local people and NHS staff. We now need your help to scrutinise how we will evaluate these options before the local NHS decides which option/options will form part of an upcoming public consultation.


On Thursday 18 July 2019 we are bringing clinicians and local people together to discuss
some of the evidence used to make this decision. The workshop will be in Canterbury
from 9.30am-4pm. There will be lunch and refreshments provided, and travel expenses can be reclaimed.


We are looking for 40 members of the public from across east Kent who represent our diverse population. We are looking for a mix of views and experience including:


  • Patients and carers who are young people, parents, working aged adults, or retired
  • People with experience of using A&E for physical or mental health problems
  • People with experience of inpatient treatment at Kent & Canterbury, QEQM, and William Harvey hospitals
  • People with long-term conditions that have led to regular hospital visits, or their carers
  • Parents with experience of maternity or hospital services for children in east Kent.

You don’t need to have previous involvement or knowledge of the hospital proposals. But we are looking for people who are willing to:


  • read (or listen to) a little bit of background information before the event
  • spend a day discussing how the options will be assessed and considering some of the emerging evidence.

Join us or pass it on

You can register your interest in this event by completing the form here or online at If you know other people or networks of people who may be interested, please pass on this invitation. We will need expressions of interest by Monday 24 June. Places will be confirmed on Wednesday 26 June.


More information

You can read information about the detailed work carried out so far and how feedback from the public and clinicians has shaped the proposals at

Holiday Scam Warning!

More than 5,000 people were victims of holiday booking fraud last year, their total losses amounting to seven million pounds. Airline and online accommodation were the main targets (see ABTA report)

How it works

  • A Kent family booked a villa in Mallorca with a company that also arranged transfers.
  • Alarm bells rang when no transfer driver was waiting for them at Palma airport.
  • They eventually took a taxi to “their” villa to find out that the property owner did not rent out his home and had no knowledge of their “booking”.
  • The family eventually found another villa to rent but were now £8000 out of pocket.
  • The family’s bank is trying to retrieve the money from the fraudster’s Spanish bank based in Madrid but there is no guarantee of success.

To help protect yourself:

  • Check customer reviews – review and research thoroughly.
  • Look out for companies that are members of professional bodies such as ABTA.
  • Be wary of paying a private individual by bank transfer.
  • Paying by credit card will offer you much more protection from fraud.
  • Trust your instincts, don’t get rushed into making impulsive decisions.

Visit Get Safe Online for more holiday advice

Report it

Kent County Council is currently running a campaign in the Folkestone area in the Tesco Bags for Life to help protect vulnerable people from telephone scammers by installing a TrueCall phone blocker at their home. Please support our project if you can.

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer service on 03454 04 05 06
Monday to Friday from 9am to 5pm.

Telephone Scammers Alert

We have received reports of telephone scammers once again targeting people in Kent with the threat of a lawsuit and arrest warrant if the resident did not pay the scammers.

Don’t worry, this is a scam
Phone scams are a common way for criminals to con people out of money using various tricks to get your personal or financial information.

What to do:

  • Hang up and don’t return their calls.
  • NEVER disclose any personal information such as bank details or date of birth, no matter who the person claims to be.

If you have already given money to scammers, contact Kent Police by calling 101 and you can also report it to Action Fraud. The information you give to Action Fraud can help track down the scammer.

Report it