Amazon Scam Alert!

We have received reports from Kent residents relating to the following Amazon scams:

Amazon Prime subscription scam
“An automated phone call to her landline advised Mrs Wallace that her Amazon Prime subscription was going to be renewed and if she did not want to renew, she should press one.” Read this BBC article on how a resident in Northern Ireland lost her savings to this scam

Amazon ‘brushing’ scam
“At first glance, receiving packages you haven’t paid for might seem like a great problem to have. But it’s likely to be a new scam known as ‘brushing’.”
Read this article on Which? website explaining how this scam works

Check the Amazon website to find out more and information on how to protect yourself from Amazon scams

Please warn family members, friends and neighbours.

Report it

Security Scam Alert

We have received reports of a scam targeting Kent residents with offers of security checks and security alarms.

How this scam works:

  • The criminal cold calls by telephone
  • They may say they are calling to let you know about a crime awareness campaign running in your area.
  • They offer a security check of your home and to fit a security alarm
  • They claim to be working for the Council security team.
  • In one incident when the resident said another adult lived at the property the criminal hung up

Protect yourself:

  • Do not respond to cold callers
  • Never agree to work from cold a caller
  • Follow the Kent Police 3 Step Protect advice to keep your home safe
  • If you require home security use reputable traders who are members of the KCC Trading Standards approved trader scheme, run in partnership with Checkatrade
  • Get a minimum of 3 quotes in writing

Please warn family members, friends and neighbours.

Southeastern are Consulting on Proposed Changes to Their Timetable



This week we have launched a consultation on our December 2019 timetable proposals.

Quicker journeys on Highspeed services

Our proposed changes will make many journeys on Britain’s only Highspeed rail network even quicker. With quicker services between Ashford and Canterbury West in both directions and quicker services from Ramsgate and Margate.

Quicker journeys on Mainline services

Our proposals will also make journeys on many of our Mainline services quicker, building on the progress we made in shorten journey times in the May timetable revision. Passengers using a number of services to and from London Charing Cross and Victoria are in line to benefit from further reductions in journey time.

Increased boarding time to improve reliability

A limited number of stations will see a small increase in calling time at one or several of their station stops, to accommodate extra time needed for boarding from continuing growth in usage. All passengers will benefit from increased reliability, with an anticipated reduction in delays as a result of this change.

Submit your views

Full proposals are included in our December 2019 Timetable Consultation Document – attached to this newsletter.

You can submit your views via our online feedback form.

The consultation closes on 9th September. 

December 2019 Timetable Consultation document


TV Licence Refund Scam – Be Alert!

There has recently been a large increase in reports from Kent residents receiving a TV Licensing phishing scam. Fraudsters are continuing to send out fake TV Licence refund emails that lead to convincing looking cloned websites in a bid to steal your bank account details.

TV Licensing’s tips for spotting a scam email

  • Check the email contains your name
  • Check the email address carefully for spelling
  • Check the content for spelling and grammar
  • Check the links go to the real TV Licensing website

TV Licensing offers more detailed information on scam emails here

Protect Yourself

  • Never answer unsolicited emails.
  • Don’t assume a phone call or email is authentic.
  • Always question unsolicited requests for your personal or financial information

TV Licensing will never email you unprompted to ask for bank/personal details or tell you about a refund.

What To Do If You’ve Fallen Victim

  • Let your bank know as soon as possible and monitor your accounts for unusual activity.
  • If you have lost money to the scammers, contact Kent Police by calling 101

You can also report it to Action Fraud. The information you give to Action Fraud can help track down the scammer.

Report It

For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer helpline on 03454 04 05 06
Monday to Friday from 9am to 5pm.