Online Purchasing Advice

If you do not know the online shop, do some research. Check review sites, social media pages and look for customer reviews online. These are often the best source of information.

Check the online shop is legitimate. Somewhere on the website there should be an address, a contact telephone number, an email address and a VAT registration number.

Make sure the payment pages are secure. The web page address should start with https:// the ‘s’ stands for secure.
Read terms and conditions, especially the delivery times and returns policies

Remember, you cannot return personalised or custom made goods

Buying outside the UK? Find out if you’ll have to pay for tax import duty before you buy

Visit getsafeonline.org for more tips on how to shop safely online.