The Local Account for Kent Adult Social Care ‘Here for you, how did we do?”

Please find links below to the Local Account for Kent Adult Social Care ‘Here for you, how did we do?’ April 2016 – March 2017 which describes the achievements, improvements and challenges faced by Kent Adult Social Care during the past year as we have continued to transform our services. It also sets out our vision for the future.

We see the Local Account as an important way in which people can challenge and hold us to account and this is the sixth year that it has been developed in partnership with people who use our services, their carers, voluntary organisations and service providers as well as members, district councils and staff.

Many people played a crucial role in putting this Local Account together and we would like to thank you if you contributed to this either through providing us with your feedback or taking part in meetings to let us know the areas that were important to you.

We will continue to listen to and work with people in Kent to build a sustainable Adult Social Care Service for the future and we will continue to distribute the Local Account as widely as possible to give everyone the chance to read it, challenge our approach, ask questions and feedback their views.

If you have not had the opportunity to contribute to the Local Account or have been involved in the past and would like to continue to help us shape how the Local Account looks and what it includes going forward, please email us at:kentlocalaccount@kent.gov.uk letting us know how you would like to be involved.

Further copies of the Local Account can be downloaded directly from our website at: www.kent.gov.uk/localaccount where you can also find plain text and easy read versions as well. Alternatively, please contact us and we can arrange for further copies to be sent to you.

Local Account (Final)

Feedback form

Local Account (Easy Read)

Fraud Alert From Kent Police

False claims of Telephone Preference Service:

Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ – an enhanced call-barring service, which includes barring international call centres.

The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often target elderly victims.

In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent within three days.

On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim’s direct debit cancellation request was refused.

During 2017, there were 493 Action Fraud Reports relating to this fraud.

Protect yourself:

There is only one Telephone Preference Service (TPS). The TPS is the only official UK ‘do-not-call’ register for opting out of live telesales calls. It is FREE to sign-up to the register. TPS never charge for registration. You can register for this service athttp://www.tpsonline.org.uk.

You will receive postal confirmation of genuine direct debits. If you notice unauthorised payments leaving your account, you should contact your bank promptly.

Always be wary of providing personal information or confirming that personal information the caller already claims to hold is correct. Always be certain that you know who you talking to. If in doubt hang up immediately.

If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.

“The Beast” Is Back At Betteshanger!

The world’s largest inflatable obstacle course, known at The Beast, will be returning to Betteshanger Park, near Deal, for the second year this May.

The formidable inflatable obstacle course will be at the popular park from Saturday, May 26 to Monday, May 28. And it will be a world-first, 384m long course – making it over 100 metres longer and a length that has never before been attempted.

The ultimate bouncy castle experience for adults first visited Betteshanger in 2017 as one of its first UK outings. Belgian owner, HOLD MY SHOES, has since taken The Beast on a European tour, stopping at venues such as Alexandra Palace, London, National Exhibition Centre, Birmingham and National Basket Ball Arena, Dublin.

The planned 384m course will be a world-first. It will be the first time Hold My Shoes has constructed The Beast course beyond the standard 272m length.

Keith Lee, Head of Programme, Betteshanger Park said: “The Beast was one of Betteshanger’s most popular events for 2017 so knew we had to bring it back for a second year. We’ve been working with HOLD MY SHOES over the last couple of months to create a bigger, more elaborate course and we are thrilled that, at 384m, it will be the longest Beast ever constructed. We hope that our visitors are as excited as we are to welcome The Beast back to Betteshanger this May.”

He continued: “We urge people to book tickets sooner rather than later as we anticipate a high demand for tickets.”

Johan Bommerez, Project Manager, HOLD MY SHOES, said: “We’re excited to be working with Betteshanger again after the enormous success of The Beast last year. We’re also proud to be presenting this setup to the public, offering an even bigger and more awesome challenge to all visitors. HOLD MY SHOES promotes an active and healthy lifestyle, and what better way of doing this than by providing endless fun on World’s Biggest Inflatable in such a beautiful surrounding?”

Tickets will be on general sale from 9am on Friday, March 23. Betteshanger Members and newsletter subscribers will benefit from a special 24-hour pre-sale.

To gain access to priority tickets, sign up to the newsletter athttp://www.betteshanger-park.co.uk/the-beast

The Beast will be suitable for everyone aged 10 and over.

For further media information on Betteshanger Sustainable Parks, please contact Lynnette Crisp at Lynnette.Crisp@betteshangerparks.co.uk or call 01304 619227

Betteshanger Café Under New Management

Visitors to Betteshanger Park, near Deal, will be able to enjoy a whole new range of food and drink at the onsite café which will be officially reopening under new management on Friday, February 9th.

Deal-based Lauren Mackenzie, business partner in local business Lillyroo’s, will be taking over the management and day-to-day operations of the busy café with the aim of offering high quality, healthy food and great service.

Having worked in the catering industry for the past eight years, Lauren brings a vast amount of experience to the new venture. She studied and trained locally at East Kent College, polished her skills at Buckingham Palace and has worked as a Pastry Chef.

Lauren joined family business Lillyroo’s, an eco-friendly café in a converted Volkswagen campervan, three years ago. The fully-licenced mobile café has been a huge success, serving artisan pastries, freshly ground coffees and fine teas at a range of events and private functions around Kent. Lillyroo’s become a regular and welcome feature at Betteshanger’s biggest events during 2017.

The experienced manager and her team will re-launch the Betteshanger Café with a new menu focusing on fresh and healthy food, using as many local suppliers and producers as possible. The offer will include a range of quality hot and cold meals, snacks, homemade cakes, finest tea (including teapigs), locally roasted coffee and cold drinks in a relaxed setting with access to free wifi.

Whether visitors are looking for a family friendly café, a refuelling point after a cycle or walk or simply fancy a good coffee and slice of homemade cake, the new owners plan to provide a friendly, welcoming space at the heart of the busy Park.

Lauren explains: “This was a fantastic opportunity and one we just couldn’t say no to. The café has such huge potential. 2018 is set to be a busy and exciting year for our new partnership with Betteshanger. We’re looking forward to meeting our customers, both old and new, over the coming weeks.”

Lauren continued: “We understand that provenance of food is important and we will be recognising this in the new menu. We will sourcing much of our produce locally, including quality butchers, bakers and ice cream.”

The café will employ five staff that are all from the local area, fitting with the project-wide ethos of the Betteshanger Park development to support the local economy through employment.

Richard Morsley, Betteshanger Sustainable Parks Director, said: “We have taken proactive steps to improve the quality of the offer across the Betteshanger site and we are excited to be working in partnership with Lauren and her team on this new venture. Our café is always one of the most popular places on the Park and are pleased to be able to offer our visitors a new range of healthy food options. Betteshanger is all about enjoying the outdoors, being energised and active and the food offered through the café will now match with the brand values and aspirations for the future developments of the Park. We’re in no doubt that the café changes will complement the wider offer on the Park and be welcomed by visitors old and new.”

Located within Betteshanger Park, on the outskirts of Deal, the café is open from 9am every day of the week, with new extended opening times from 8am at weekends. The Lillyroo’s VW van will also be onsite during busy weekends and special events, extending the offer into the wider park.

For more information go to betteshanger-park.co.uk